Support Engineer - Embedded Systems & PCB Assembly

GuruLink; Toronto; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a Support Engineer to enhance client relations and technical support for embedded systems. In this role, you will bridge the gap between clients and engineering teams, providing essential troubleshooting and support for hardware and software issues. Your expertise in PCB assembly and embedded systems will be vital in assisting clients and refining product designs. Join a dynamic team where your contributions will directly impact client satisfaction and product innovation in the IoT space. This position offers a unique opportunity to work closely with cutting-edge technology and engage with a variety of stakeholders.

Qualifications

• Experience in PCB assembly, soldering, and hardware integration.
• Strong troubleshooting skills for hardware-related issues.

Responsibilities

• Act as a technical liaison between clients and internal teams.
• Provide technical support and troubleshooting for embedded systems.
• Conduct product demonstrations and training for clients.

Skills

Troubleshooting

Communication Skills

Embedded Systems

PCB Assembly

Hardware Integration

Education

Diploma in Electrical Engineering

Bachelor’s in Embedded Systems

Tools

Oscilloscope

Multimeter

Logic Analyzer

Job description

Location: Toronto, Ontario

We are looking for a Support Engineer with a strong understanding of embedded systems, hardware components, and PCB assembly. This role requires excellent communication skills, the ability to provide technical support, and the capability to bridge the gap between clients and the engineering team. If you have experience in PCB assembly, troubleshooting, and explaining embedded software & hardware concepts, we’d love to hear from you!


Responsibilities:
• Act as a technical liaison between clients and internal teams, ensuring clear communication and understanding of requirements.
• Provide technical support and troubleshooting assistance for embedded hardware and software-related queries.
• Explain embedded systems, hardware components, and PCB assembly processes to clients and non-technical stakeholders.
• Assist in hardware assembly, PCB soldering, and component integration for IoT and embedded devices.
• Collaborate with engineering teams to provide insights from client feedback and help refine product designs.
• Conduct product demonstrations and training sessions for clients and end-users.
• Assist in testing and validation of embedded hardware before deployment.
• Maintain technical documentation and support guides for clients and internal use.

Must Have Skills:

• Diploma or Bachelor’s degree in Electrical Engineering, Electronics, Embedded Systems, or a related field.
• Experience in PCB assembly, soldering, and hardware integration.
• Understanding of embedded software and hardware (microcontrollers, sensors, communication protocols).
• Strong troubleshooting and problem-solving skills for hardware-related issues.
• Ability to communicate technical concepts effectively to clients and team members.
• Familiarity with basic embedded programming and debugging tools is a plus.
• Experience with technical documentation and support ticketing systems.

Nice to Have Skills:

• Prior experience in customer support or technical support roles.
• Knowledge of IoT devices and wireless communication protocols (Wi-Fi, Bluetooth, Zigbee).
• Hands-on experience with hardware testing tools (oscilloscopes, multimeters, logic analyzers).