Support Engineer - DevOps Products

Targeted Talent; Moncton; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Support Engineer to enhance their customer service team. This role involves utilizing strong troubleshooting skills and development testing technologies to provide exceptional support for a range of products. You will collaborate with various teams to ensure customer satisfaction, troubleshoot issues across multiple platforms, and gather valuable feedback to improve services. If you are detail-oriented, self-motivated, and thrive in a dynamic environment, this opportunity is perfect for you to make a significant impact in a supportive and innovative setting.

Qualifications

• 2 years development experience focused on application testing and scripting.
• Experience in a customer-facing role with a SaaS software company.

Responsibilities

• Provide effective customer service using in-depth product knowledge.
• Troubleshoot installation and testing problems across multiple programming languages.

Skills

Test automation

Mobile development testing

Web development testing

Windows OS support

iOS support

Linux support

SQL knowledge

HTML5 knowledge

Jira integration

Jenkins integration

Teamcity integration

Selenium WebDriver knowledge

Salesforce knowledge

Zendesk knowledge

Remote troubleshooting

Problem solving

Analytical skills

Written communication

Verbal communication

Presentation skills

Ability to multi-task

Job description

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.

Job Description :

• Providing effective customer service to customers using in-depth knowledge of company products
• Collaborate with other teams to meet and exceed customer service expectations
• Troubleshoot installation and testing problems across multiple programming languages and build environments.
• Help customers find product solutions.
• Escalate issues to Support Manager based on the severity of the issue
• Providing excellent customer service and product knowledge to maintain customer satisfaction.
• Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills :

• Strong development skills including; Test automation, Mobile and Web development testing methods
• Knowledge of Operating Systems and App Support for : Windows, iOS, Linux, SQL, HTML5
• Knowledge of Integrations such as : Jira, Jenkins, Teamcity, Selenium WebDriver
• Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
• Knowledge of and hands-on experience with remote troubleshooting technologies
• Strong written, verbal and presentation skills
• Strong problem solving and analytical skills
• Strong ability to work independently and within a team
• Ability to multi-task across multiple products within different technology platforms
• English and German fluency both written and spoken, English required, English / German preferred
• Ability to work an 8 hour shift within the business hours of CEST

Required Experience :

• 2 years development experience with an emphasis on application testing and scripting
• 2 years experience in a customer facing role with a SaaS software / application development company
• 1 year experience with technical documentation writing