Support Desk Analyst

ClearCourse; Manchester; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in golf IT applications is looking for two Service Desk Analysts to enhance customer service globally. Candidates should be passionate about customer care with experience in technical support or relevant qualifications. Join a dynamic team and enjoy benefits like hybrid working, financial security, and professional development within an innovative environment.

Benefits

Life Assurance and Group Income Protection

Private medical cover with cash plan

Enhanced Company Pension

25 days annual leave + your birthday off

Employee wellbeing perks

Generous training budgets and reimbursement for memberships

Qualifications

• 12 months of experience in a technical or customer service role.
• Strong interest in IT technologies and sports.

Responsibilities

• Deliver exceptional customer support via phone, email, and chat.
• Diagnose incidents accurately and provide effective solutions.
• Collaborate with customers to resolve software and hardware issues.

Skills

Communication skills

Problem-solving

Customer service

Diagnostic skills

Education

GCSEs in Math and English

Level 3 IT qualification

Tools

Microsoft Office

Job description

Are you passionate about customer care and have a keen interest in IT and sports? Club Systems International Ltd, the global leader in golf IT applications, is looking for two Service Desk Analysts to join our dynamic team and support our growing customer base worldwide.

Since 1982, Club Systems International Ltd has been at the forefront of designing, building, and supporting innovative solutions for golf club administration and management. Our flagship product, ClubV1, along with our Merlin Touch EPOS solution and mobile applications, supports over 1,750 golf clubs globally. With clients spanning the UK, Europe, and countries like Kenya, Belize, and St Lucia, we’re dedicated to delivering exceptional service to golf clubs and federations around the world.

Key Responsibilities

• Deliver exceptional customer support across various communication channels, including phone, email, live chat, and social media.
• Diagnose and log incidents accurately, providing effective solutions to meet customer-focused SLAs.
• Collaborate with customers to resolve software and hardware issues efficiently.
• Work as part of a dedicated team to continuously enhance customer satisfaction.
• Follow best practices of the Service Desk Institute to maintain a high standard of support.
  
  

What We’re Looking For

• A passion for delivering outstanding customer care in a fast-paced environment.
• Strong diagnostic, problem-solving, and investigative skills.
• Excellent telephone etiquette and communication skills.
• 12 months of experience in a technical or customer service role or a Level 3 IT qualification (or higher).
• GCSEs in Math and English (or equivalent professional certifications).
• Interest in IT technologies and sports.
  
  

Desired Skills & Experience

• Familiarity or interest in golf.
• Experience with EPOS systems and Microsoft Office.
• Knowledge of ITIL Foundation or higher.
• Basic understanding of networking concepts.
  
  

Why Join Us?

• Life Assurance and Group Income Protection
• Private medical cover with cash plan
• Enhanced Company Pension
• Hybrid-working model with 25 days annual leave + your birthday off
• Employee wellbeing perks – including Peppy Health, Perkbox, etc...
• Enhanced maternity, paternity and adoption pay
• Generous training budgets and reimbursement for professional memberships
  
  

Location: Manchester

Job Type: Full-time

Ready to Apply?

If you’re a motivated professional with a customer-first attitude and a passion for IT and sports, we’d love to hear from you!

Start your journey with Club Systems International Ltd today!

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.