Support & Deployment Engineer – Toronto, Canada | Hybrid

Ateme; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Health & dental coverage

Internet reimbursement

Mobile phone reimbursement

Technology allowance

Job summary

ATEME in Toronto is seeking a skilled technical specialist to deploy and optimize streaming solutions for North American clients. You will install, configure, and integrate ATEME products within customer environments, collaborating with R&D, Sales, and Product teams to ensure successful deployments.

The role requires 3+ years in broadcast/streaming support, knowledge of Linux, IP networking, and video codecs; familiarity with cloud platforms and container tech is a plus.

Qualifications

• 3+ years in technical support, deployment, or integration (broadcast, streaming, or telecom preferred)
• Bachelor’s degree in related field preferred
• Willing to join an on-call rotation in a 24/7 environment

Responsibilities

• Install, configure, and integrate ATEME solutions within customers’ environments.
• Collaborate with R&D, Sales, and Product Management for smooth implementations.
• Document deployment procedures and best practices for knowledge sharing.
• Provide technical support and troubleshoot complex system issues.
• Analyze logs and metrics to optimize performance.
• Assist in training clients on ATEME products.

Skills

Linux

IP networking

Video codecs

Streaming protocols

Cloud platforms

Docker/Kubernetes

Scripting

Education

Bachelor's degree in related field

Tools

Docker

Kubernetes

Python

Bash

Job description

About the Company

If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-winning engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.

Guided by a robust CSR policy, we are committed to making the entertainment and video experience captivating, greener, accessible to everyone, while promoting our employees’ well-being and ethical business practices.

At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.

Join us and help shape the future of video delivery!

Want to work on the technology behind global streaming platforms like Netflix? Join ATEME and help deliver high-quality video experiences at scale.

Mission:

In this role, you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across North America.

Key Responsibilities:

Deployment & Integration:

• Install, configure, and integrate ATEME solutions within customers’ broadcast and streaming environments.
• Collaborate with internal teams (R&D, Sales, and Product Management) to ensure smooth implementation and customer satisfaction.
• Document deployment procedures and best practices to enhance knowledge sharing.

Customer Support & Troubleshooting:

• Provide technical support, diagnosing and resolving complex system issues.
• Analyze logs and performance metrics to identify root causes and optimize system performance.
• Work closely with customers to address technical inquiries and offer timely solutions.
• Assist in training clients on ATEME products and solutions.

Continuous Improvement & Innovation:

• Contribute to product improvement by relaying customer feedback to R&D teams.
• Stay up-to-date with industry trends, emerging technologies, and best practices.
• Develop automation scripts and tools to streamline troubleshooting and deployment processes.
• Participate in internal training sessions and knowledge-sharing initiatives.

Required Skills & Experience:

• Experience: 3+ years in technical support, deployment, or integration (broadcast, streaming, or telecom preferred)
• Technical Skills: Linux, IP networking, video compression (MPEG-2, H.264, HEVC), streaming protocols (HLS, DASH, RTMP)
• Nice to Have: Cloud platforms (AWS, Azure, GCP), Docker/Kubernetes, scripting (Python, Bash)
• Problem-Solving: Strong troubleshooting and analytical skills
• Education: Bachelor’s degree in a related field preferred
• Availability: Willing to join an on-call rotation in a 24/7 environment

Why join ATEME?

• Real Impact: Your work directly supports global streaming experiences used by millions
• International Exposure: Collaborate with teams and clients across North America, Latin America, and Europe
• Cutting-Edge Tech: Work on advanced video compression and cloud streaming technologies

Salary & Benefits:

• Competitive Salary: $90,000–$120,000 CAD annual base salary, depending on experience and technical expertise, with potential performance-based incentives
• Hybrid Work: Enjoy the flexibility of a hybrid schedule, with 3 days per week on-site and 2 days remote
• Time Off: 20 days of annual vacation, 10 paid holidays, additional paid leave for qualifying life events, and extra vacation based on seniority after 4 years of service
• Health & Insurance: Comprehensive medical, dental, and vision coverage, ATEME covers 60% of benefit premiums, plus Life & AD&D insurance
• Internet Reimbursement: Up to $120 CAD per month toward eligible home internet expenses
• Mobile Phone Reimbursement: Up to $90 CAD per month toward eligible mobile phone expenses
• Technology Allowance: Receive up to $580 CAD toward a new device every 3 years
• Location: Toronto, Ontario, Canada
  Candidates must be based in the Greater Toronto Area (GTA) and able to work on-site in Toronto approximately 3 days per week.

EQUAL OPPORTUNITY & NON-DISCRIMINATION

ATEME is committed to providing equal employment opportunities and maintaining a respectful, inclusive, and accessible recruitment process. We consider qualified candidates without discrimination based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or gender expression, age, marital status, family status, disability, or any other characteristic protected under the Ontario Human Rights Code. Employment decisions are based on qualifications, experience, skills, and the requirements of the position, in accordance with applicable federal and Ontario laws. Accommodations are available throughout the recruitment and selection process for candidates with disabilities, upon request.