Support Coordinator

Dreaming of a career where your expertise truly makes a difference in a dynamic, people-focused, and innovative company? Join the 360.Agency team! Our 250 passionate experts specialize in creating cutting-edge web and marketing solutions tailored for Canadian automotive dealerships.

Our package includes fun, flexible hours, group insurance from day one, unlimited telemedicine for you and your family, and much more!

The Support Coordinator is the primary point of contact within the support team for our various business partners, playing a key role in managing their requests while providing an exceptional experience.

Your mission: efficiently handle any request (inquiry or issue) related to SM360’s websites, CRM, and other applications, including internal coordination, until full resolution.

You will be in constant contact with an assigned portfolio of business partners, with the goal of:

• Supporting existing business relationships by ensuring all support requests from business partners are handled, including managing internal tickets and following up with our partners.
• Demonstrating rigor and efficiency under pressure.

If you thrive on challenges, are comfortable with IT tools, and want to grow in a dynamic environment, this role is for you!

• Identify and understand manufacturers’ needs and communicate them clearly to internal teams.
• Master manufacturers’ programs and serve as the internal point of reference for any related inquiries.
• Coordinate the processing of business partners’ requests, both internally and externally.
• Communicate with business partners via phone, email, or the support portal, ensuring quality service and a high level of satisfaction.
• Build and maintain long-term trusted relationships with business partners regarding support and identify their key challenges.
• Acquire a general understanding of our applications to effectively support our business partners.
• Organize and facilitate training sessions for business partners when needed.
• Ensure the confidentiality of our business partners’ information by applying data protection policies.
• Monitor and report on business partners’ requests (ticket volume, resolution time, etc.).
• Perform any other related tasks.
• Excellent verbal and written communication skills in English and French (essential).
• Analytical mindset.
• Strong organizational skills.
• Team spirit.
• English and French proficiency is required as this position involves direct communication with business partners across all Canadian provinces.

Work environment:

• Located in Griffintown close to public transportation
• Beautiful, open and modern work environment
• Hybrid work and flexible hours
• 100% reimbursed transportation card*
• Summer hours*.
• Computer equipment provided for home and office use

Welfare:

• Full group insurance from day 1
• Unlimited virtual medical clinic for you and your family
• Discounts at various partners (Strom SPA, Gym)

Entertainment & other:

• Social events: happy hour, team dinners, Halloween, Christmas party, children’s Christmas…
• Coffee, tea, snacks (cereal bar) and drinks available
• Opportunity to work from abroad for 4 weeks per year*.

*conditions apply

360.Agency offers a warm, family and flexible working environment, where we love simplicity and communication. We are all at the heart of the customer service process, and each of us is called upon to take an interest in all the company’s products and technical aspects. Our strengths and talents are valued and can lead to growth within the company.

If this sounds like you, come and meet us!

Apply Now