SUPPORT ASSISTANT B

City of Toronto; Toronto; On-site; CAD 66,000 - 72,000; Full time

Job summary

City of Toronto is seeking a Support Assistant B in Municipal Licensing & Standards, located at East York Civic Centre, Toronto. The role involves handling varied administrative tasks, data entry, document processing and frontline customer service in a fast-paced environment.

Responsibilities include preparing reports, ensuring accuracy, directing staff, and maintaining records. Strong communication, organizational, and discretion are essential in supporting licensing operations.

Qualifications

• Experience in high-volume, front-line customer service environments.
• Proficiency with computerized case management and office systems.
• Strong skills in Microsoft Word, Excel and Outlook for documents and reconciliations.
• Ability to handle sensitive personal and corporate documents with discretion.

Responsibilities

• Perform varied administrative tasks including data research, summaries and document control.
• Prepare and process documents, statistics and reports; draft correspondence.
• Check accuracy and compliance with regulations; resolve issues and perform calculations.
• Direct, coordinate, train and supervise assigned staff; review their work.
• Operate office equipment and software; prepare presentations and formatted layouts.
• Maintain complex record retrieval systems and manage supplies inventories.
• Respond to inquiries from staff, public and other agencies with professional knowledge.
• Review material/applications for compliance and process payments; assist budgeting.
• Coordinate meetings and events; take and transcribe minutes.

Skills

Customer service

Data entry

Organization

Communication

Multitasking

Tools

ICON

SAP

Captiva

T-Recs

IBMS

Job description

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Job ID: 66630
Job Category: Administrative
Division & Section: Municipal Licensing & Standards, MLS Licensing Services
Work Location: East York Civic Centre, 850 Coxwell Avenue, Toronto
Job Type & Duration: Full-time, Temporary (approximately 6-11 months)
Hourly Rate: $36.35 - $39.69
Shift Information: Monday to Friday, 35 Hours Per Week
Affiliation: L79 Full-time
Number of Positions Open: 5
Posting Period: 19-AUG-2026 to 02-SEPT-2026

Information Session:

Thinking about applying? Join us for an optional virtual information session to learn more about the Support Assistant B opportunities with Municipal Licensing & Standards.

During this session, members of the hiring team will provide an overview of the role, discuss the work performed within the unit, and outline the recruitment process. Participants will have the opportunity to ask general questions and gain a better understanding of the position

Date: Wednesday, August 26, 2026
Time: 10:00 A.M – 11:00 A.M. (1 hour)
Location: Microsoft Teams

Note:Attendance at the information session is voluntary and is not a requirement of the recruitment process. Candidates who are unable to attend will not be disadvantaged in any way.

Major Responsibilities:

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
• Co-ordinates and maintains a complex record/retrieval system. Maintains supplies inventories.
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met.
• Receives and pays out cash and cheques, controls, monitors and balances petty cash, prepares bank deposits, withdrawals, reconciliations and processes/checks financial payments. Assists with budget administration for unit.
• Co-ordinates meetings, events and schedules. Takes/transcribes minutes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Considerable experience working in high-volume, fast pace front-line, highly demanding customer service-oriented environment or contact centre, performing various clerical and administrative tasks.
• Considerable experience utilizing computerized case management, records management and business systems (e.g. Licensing System, ICON, etc.) and a range of office equipment such as scanners, Point of Sales (POS) systems and other relevant equipment to support the division's core requirements such as Captiva, T-Recs, Front Desk, IBMS, SAP etc.
• Considerable experience using a variety of software packages such as Microsoft Office Suite (i.e. Word, Excel and Outlook) to create and format documents, spreadsheets and POS/bank reconciliations.
• Considerable experience reviewing, verifying and processing personal and corporate documents of a sensitive nature for applications processing and data entry purposes for both in-person and online, in hardcopy and digital format.

You must also have:

• Excellent interpersonal skills with the ability to provide a high level of customer service and respond to email, telephone and in person inquiries in an efficient, discreet and diplomatic manner.
• Excellent organizational, analytical and multitasking skills with the ability to set priorities, co-ordinate a diverse workload, meet tight deadlines and assess priorities while working with minimal supervision.
• Excellent problem solving and decision-making skills with the ability to handle and resolve difficult situations in a professional manner.
• Excellent keyboarding, proof reading and data entry skills with emphasis on volume and accuracy.
• Ability to work in a high pressure, high volume, team environment and carry out instructions with minimal supervision.
• Ability to work in a customer service-oriented environment, dealing directly with the public, including handling customer inquiries in person, by telephone and in writing.
• Ability to write in a clear, concise and legible manner.
• Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
• Ability to compile financial data and statistical summaries and to balance documents.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
• General knowledge of court proceedings, tribunal process and procedures.
• Knowledge and understanding of relevant bylaws (e.g. Toronto Municipal Code Chapter 545 and 546) and other government legislations, regulations, policies, practices and procedures.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .