SUPPORT ASSISTANT B

Toronto Business Enterprise.; Toronto; On-site; Full time

Job summary

A leading government administration entity is seeking a SUPPORT ASSISTANT B for a temporary position. The role involves performing various administrative tasks, providing customer service, and managing records. Ideal candidates will have clerical experience and proficiency in Microsoft Office. This entry-level position offers a competitive hourly rate and the chance to work in a diverse environment committed to equity and inclusion.

Qualifications

• Extensive clerical and administrative experience.
• Experience providing customer service to diverse stakeholders.
• Proficiency with Microsoft Office Suite and complex document formatting.

Responsibilities

• Perform administrative tasks including correspondence and data reconciliation.
• Coordinate service requests and manage records.
• Prepare reports and ensure adherence to City standards.

Skills

Clerical experience

Customer service

Communication skills

Problem-solving skills

Organizational skills

Tools

Microsoft Office Suite

Hansen

Salesforce

WMACS

Trimble

Aclara

Google Maps

Job description

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Job ID: 52104

Job Category: Administrative

Division & Section: Toronto Water, Technology & Customer Experience

Work Location: 1026 Finch Ave West, Toronto, ON M3J 2E2, Canada

Job Type & Duration: Full-time, Temporary (24 months)

Hourly Rate and Wage Grade: $34.99 - $38.20, TF0005, Wage Grade 8

Shift: Monday to Friday, 35 hours/week

Affiliation: L79 Full-time

Positions Open: 2

Posting Period: 21-May-2025 to 04-Jun-2025

Major Responsibilities

• Perform administrative tasks including correspondence, research, investigations, data reconciliation, and supporting service administration.
• Coordinate service requests, book appointments, update records, support field crews, and reschedule as needed.
• Prepare manuals, reports, letters, memoranda, and minutes, ensuring adherence to City standards.
• Assess and analyze data for reports and summaries.
• Maintain program documentation and respond to inquiries via email, phone, or in person.
• Operate office equipment and software, including Microsoft Office 360, with advanced formatting skills.
• Manage records, databases, mailing lists, manuals, and inventory systems.
• Handle procurement and maintain office supplies.
• Coordinate and attend meetings, take minutes, and handle confidential issues appropriately.
• Conduct internet and intranet research to support inquiries.
• Perform other duties as assigned.

Key Qualifications

• Extensive clerical and administrative experience, including scheduling, correspondence, and records management.
• Experience providing customer service to diverse stakeholders.
• Proficiency with Microsoft Office Suite and complex document formatting.

Must Also Have

• Knowledge of relevant software (Hansen, Salesforce, WMACS, Trimble, Aclara, Google Maps).
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills, with the ability to multitask.
• Discretion in handling confidential information.
• Ability to organize meetings and understand municipal operations and bylaws.
• Ability to work effectively in a team environment and perform accurate data entry.

Note: City of Toronto employees should apply via the Internal Job Posting Portal.

The City is committed to equity, diversity, and inclusion, and provides accommodations in accordance with AODA. Please inform us of any accommodation needs during the recruitment process.

Additional Details

• Seniority Level: Entry level
• Employment Type: Temporary
• Job Function: Administrative
• Industry: Government Administration

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