Support Analyst, HR Technology (14 month contract)

KPMG LLP Canada; Vaughan; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated HR Technology Support Analyst to enhance operational HR processes. This role involves supporting PeopleSoft and iCIMS systems, ensuring data integrity, and improving processes through collaboration with recruiters. The ideal candidate will possess strong client relationship skills and a proactive, solutions-oriented mindset. Join a diverse team committed to integrity, excellence, and inclusivity, and contribute to a workplace where everyone can thrive. This position offers a unique opportunity to grow within a supportive environment while making a significant impact on HR operations.

Qualifications

• 2+ years of experience in software/technical support with PeopleSoft.
• Experience with HR applications like iCIMS is preferred.

Responsibilities

• Provide functional support for PeopleSoft data entry and transactional issues.
• Investigate benefits issues escalated from the HR Delivery Centre.

Skills

PeopleSoft

iCIMS

Microsoft Office (Excel, Word)

Client Relationship Management

Organizational Skills

Communication Skills

Problem-Solving

Education

Undergraduate Degree or College Diploma

Tools

Excel Macros

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The HR Technology Support Analyst provides daily, monthly, quarterly, and annual support in several operational HR business and system processes by running moderately complex system processes (benefits enrollments, data loads, and new hire data quality review). The successful candidate will work under the guidance and direction of the Manager, HR Technology Support.

What you will do

• Provide functional support for PeopleSoft data entry and transactional issues.
• Process annual Benefits elections updates for retirees under guidance of the Manager, HR Technology Support Team.
• Investigate benefits issues escalated from the HR Delivery Centre.
• Review iCIMS (Recruiting system) and PeopleSoft transactional audits to ensure all hires and rehires have been correctly interfaced to the PeopleSoft system.
• Assist with PeopleSoft correction requests as required.
• Effectively liaise with Talent Attraction recruiters on data quality issues, facilitating process improvements, developing job aids and tools to support correct data entry, and reporting back on issues and concerns, etc.
• Escalate technical issues (e.g. multi-system impacts, hardware or coding related concerns, etc.) to the HR Technology Support Manager.
• Contribute to maintaining up-to-date documentation in support of all system processes (process maps, SOPs, etc.)

What you bring to the role

• Undergraduate Degree or College Diploma; with HR training and/or experience preferred.
• 2+ years’ experience in a software/technical support position with PeopleSoft.
• Experience with PeopleSoft, iCIMS, or other HR applications.
• Strong client relationship skills.
• Proactive and solutions-oriented personality.
• Moderate knowledge of Microsoft Office Products (Excel, Word).
• Knowledge of Excel Macros would be an asset.
• Strong relationship management, communication and writing skills.
• Proactive attitude towards ownership of tasks; strong organizational skills.
• Strong interpersonal skills as a team player.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.