Support Analyst - Halifax, NS

RBC; Halifax; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading financial institution in Canada is seeking an experienced support analyst to provide end-user assistance and ensure smooth operation of financial applications. The ideal candidate has an undergraduate degree and 2-3 years of experience in the financial services industry, with strong communication and problem-solving skills. This role offers competitive compensation and a full-time employment opportunity with flexible work/life balance options.

Benefits

Competitive compensation

Flexible work/life balance options

World-class training program in financial services

Qualifications

• 2-3 years experience in the financial services industry.
• Strong understanding of technology and/or financial services industry.
• Ability to meet high-quality standards while managing volume.

Responsibilities

• Provide application and business support for finance systems.
• Support incident management and resolution of issues.
• Proactively contribute content to Knowledge Management tool.

Skills

Written and oral communication skills

Customer service skills

Problem solving capabilities

Analytical capabilities

Ability to prioritize tasks

Education

Undergraduate degree

Tools

IBM Cognos TM1

PeopleSoft GL

Job description

Overview

WHAT IS THE OPPORTUNITY?

To provide end user support, process knowledge and content for key financial applications (IBM Cognos TM1, PeopleSoft) ensuring seamless operations and user satisfaction. This involves delivering timely and professional support, issue resolution, incident management, knowledge sharing to enhance user proficiency, and address user inquiries.

Responsibilities

• Provide application and business support to the enterprise Finance systems (such as PeopleSoft General Ledger, IBM Cognos TM1, TLM etc) for the user community.
• Support the end-to-end incident management process, assisting with investigation and resolution of balance reconciliation issues, data validation issues, user queries and system issues, minimizing the impact to business partners.
• Prepare broadcast communications to end users related to system issues and maintenance.
• Support ad hoc training and communication to users or user groups as required to ensure the effective use of the finance systems and contribute to the build of a self-serve support environment.
• Proactively contribute content to the Knowledge Management tool and training guides to enable an efficient support environment and assist with ongoing review of existing content.
• Track support requests and communicate responses/updates to end users.
• Participate in requirements gathering and user acceptance testing (UAT) pertaining to system support initiatives and maintenance releases related to finance systems.

Qualifications

Must have:

• Undergraduate degree coupled with 2-3 years’ experience in the financial services industry.
• Demonstrated ability in written and oral communication skills along with strong customer service skills.
• Demonstrated ability to work independently with strong problem solving and analytical capabilities.
• A good understanding of technology and/or financial services industry.
• Ability to prioritize tasks, results-oriented and able to meet consistently high-quality standards while handling high volume of requests.

Nice-to-have:

• Knowledge of macros and query tools is an asset
• Strategic thinker with excellent interpersonal skills to work across functions and businesses
• Knowledge of IBM Gognos TM1 and PeopleSoft GL

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Details

Address: 120 Western Pkwy: Bedford

City: Bedford

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-02

Application Deadline: 2025-10-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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