Support Analyst for Fixed Income Post Trade Platforms

HSBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

As a Support Analyst at HSBC, you will play a vital role in delivering technology services that solve complex challenges in the financial sector. Your responsibilities will include project management, technical support, and collaboration with business stakeholders to ensure success throughout the project lifecycle. By using your problem-solving skills, you will contribute to platform improvements and bridge gaps between development teams and business users, ultimately enhancing operational efficiency.

Qualifications

• Experience in delivering end-to-end project management.
• Ability to analyze user queries and implement solutions.
• Familiarity with Finastra Summit and FIS RIMS is a plus.

Responsibilities

• Manage delivery of features from requirements to delivery.
• Provide BAU support and analyze user queries.
• Collaborate with business stakeholders and manage expectations.

Skills

Technical support

Problem-solving

Collaboration

Agile principles

DevOps standards

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities.

MSS Tech is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximising our potential, continuously stretching what it means to be a high performing organisation.

Fixed Income Post Trade Platforms and Technology solves some of the most interesting and complex challenges in the financial industry to help our global business and its customers succeed. Shipping code early and often using Agile and DevOps principles is critical for us to deliver business value, with continuous improvement and learning at the centre of everything we do.

As our Support Analyst, you will:

• Own and manage delivery of complete feature end to end right from requirements to delivery
• Collaborate actively with business stakeholders and project managers and manage expectations
• Contribute towards architectural designs of Summit components from time to time
• Contribute towards improvements of DevOps standards within the team
• Provide technical support, analyze, and help to resolve user queries raised by business users
• Contribute towards the improvements of the platform by reducing technical debt in the system

What Your Day will Look Like:

• Deal with business users and successfully elicit detailed information from them under pressured circumstances.
• A high degree of project responsibility. The ability to own projects and see them through from inception to close
• Increase capability and knowledge of the team on Finastra Summit and FIS RIMS
• Responsible for production delivery by becoming the effective bridge between different IT Development, change management, and business stakeholders
• Identify problems and help implement technical solutions to fix them
• Understand challenges and deliver on application upgrades
• Provide BAU support
• Work within defined timelines and meet quality goals
• Closely monitor EOD batches and coordinate actively with vendors
• Understand user queries/issues, analyze them, and provide resolutions
• Incident handling, management, and resolution
• Collaborate with wider global teams and communicate seamlessly with IT and Business/Ops stakeholders