Support Analyst, End User Support (EUS) – One Port (12 months contract)

KPMG Canada; Regina; On-site; CAD 46,000 - 71,000; Full time

Job summary

KPMG Canada is hiring a Support Analyst for the One Port Tax application, providing essential IT support via calls and chats. Candidates should have an IT degree or be pursuing one, alongside experience in help desk scenarios. The role requires troubleshooting skills and fluency in English, supporting a vital application for clients during critical tax periods.

Benefits

Comprehensive Total Rewards program

Bonuses potentially offered

Qualifications

• Currently pursuing or completed a degree in IT or a related field.
• Experience in virtual support or help desk support preferred.
• Fluency in English required.

Responsibilities

• Provide support for the One Port Tax application.
• Answer incoming support calls and respond to tickets.
• Utilize the Knowledge Base for resolutions.

Skills

Troubleshooting under pressure

Soft skills

Education

College or university degree in IT or related field

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Support Analyst, End User Support (EUS) - One Port will provide virtual IT support for the One Port Tax application based on telephone, chat, and self-serve requests received from end users. Critical tax deadlines must be adhered to for our clients.

What You Will Do

• Provide support for the One Port Tax application (internal software).
• Answer incoming support calls, join chats, and respond to self-serve tickets within our SLA.
• Resolve support requests within the SLA.
• Communicate responses to KPMG users.
• Escalate requests to Ignition Tax.
• Utilize the Knowledge Base for resolutions.
• Provide after-hours or weekend support when required.

What You Bring To The Role

• College or university degree in IT or a related field, or currently working towards it.
• Experience in virtual support and/or help desk support is an asset.
• Experience supporting high-performing organizations is an asset.
• Experience working in an incoming IT support call center is an asset.
• Ability to troubleshoot under pressure and possess strong soft skills.

This position requires written and oral fluency in English. The successful candidate will support national training coordination and communicate with English-speaking colleagues and employees in English-speaking provinces.

KPMG BC Region Pay Range

The expected base salary range is $46,500 to $70,500, potentially eligible for bonuses. Salary offers are based on location, skills, competencies, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Our Values, The KPMG Way

Integrity, Excellence, Courage, Together, For Better — these core values guide our work and culture.

KPMG in Canada is an equal opportunities employer committed to a respectful, inclusive, and barrier-free workplace. We value diversity and encourage all qualified candidates to apply.

Adjustments and Accommodations

We are dedicated to inclusive recruitment and offer adjustments or accommodations throughout the process. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.