Support Analyst, End User Support (EUS) – One Port (12 months contract)

KPMG Canada; Moncton; On-site; CAD 46,000 - 71,000; Full time

Job summary

KPMG Canada seeks an IT Support professional to assist with the One Port Tax application and provide exceptional support to internal users. The role involves troubleshooting, communication, and after-hours support as needed. Candidates should possess a degree in IT or a related field and have relevant experience. This position offers a competitive salary and a commitment to inclusive workplace values.

Benefits

Comprehensive Total Rewards program

Qualifications

• Experience in virtual support or help desk is an asset.
• Fluency in written and spoken English required.

Responsibilities

• Provide support for the One Port Tax application.
• Resolve support requests and answer incoming calls.
• Communicate responses to KPMG users.

Skills

Troubleshooting

Soft Skills

Education

College or university degree in IT or related field

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

What You Will Do

• Provide support for the One Port Tax application (internal software).
• Answer incoming support calls, join chats, and respond to self-serve tickets within our SLA.
• Resolve support requests within the SLA.
• Communicate responses to KPMG users.
• Escalate requests to Ignition Tax.
• Use Knowledge Base for resolutions.
• Provide after-hours or weekend support when required.

What You Bring To The Role

• College or university degree in IT or a related field, or currently working towards one.
• Virtual support and/or help desk experience is an asset.
• Experience providing IT support to a high-performing organization is an asset.
• Experience working in an incoming IT support call center is an asset.
• Ability to troubleshoot under pressure and possess strong soft skills.

This position requires written and oral fluency in English. The successful candidate will support training coordination nationally and communicate with English-speaking colleagues, conveying processes to employees in English-speaking provinces.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $46,500 to $70,500, with potential bonus eligibility. The actual salary offered will depend on location, skills, competencies, and qualifications. KPMG also offers a comprehensive and competitive Total Rewards program.

Supporting Your Success
Our Values, The KPMG Way

• Integrity: We do what is right.
• Excellence: We never stop learning and improving.
• Courage: We think and act boldly.
• Together: We respect each other and draw strength from our differences.
• For Better: We do what matters.

KPMG in Canada is an equal opportunity employer committed to creating an inclusive and barrier-free workplace. We welcome all qualified candidates to apply and bring their whole selves to work.

Adjustments and Accommodations in Recruitment
We are dedicated to an inclusive recruitment process. Candidates can request adjustments or accommodations at any stage by contacting KPMG’s Employee Relations Service team at 1-888-466-4778.