Support Analyst - 2026-79

emergiTEL Inc.; Edmonton; On-site; CAD 48,000 - 62,000; Full time

Job summary

emergiTEL Inc. is hiring an End-User Support Analyst to support a client in the financial services industry. The role focuses on hands-on technical assistance, hardware deployment, and ensuring workstation and peripheral equipment are secure and compliant across bank branches.

Travel is required and the position is a 9-month contract, with pay rate information provided as part of the offer details.

Qualifications

• Provide hands-on technical assistance to end users.
• Support hardware deployment and maintenance across branches.
• Ensure workstation hardware, teller desks, peripheral equipment are secure and compliant.

Responsibilities

• Support CRU implementation-related activities.
• Report to Delivery Lead of Technology Experience.
• Ensure team members feel comfortable with their devices.
• Travel will be required.

Skills

Hands-on technical support

Hardware deployment

Infrastructure maintenance

Banking sector knowledge

Job description

emergiTEL is hiring a End-UserSupportAnalyst for our client in the financial services industry.

Payrate - $35 - $45
Job type- 9 months of contract

Description:

• ProvideaqualifiedIntermediateSupportAnalyststosupporttheCRUimplementation-relatedactivities.
• ReportingtotheDeliveryLeadofTechnologyExperience,theAnalystswouldbeinvolvedin:
• Ensuringteammembersfeelcomfortablewiththeirdevices
• Travelwillberequired

TopSkills:
Provides hands-on technical assistance, hardware deployment, and physical infrastructure maintenance across bank branches. This role is responsible for ensuring that all workstation hardware, teller desks, peripheral equipment, Cash Recycling Units and structured cabling are operational, secure, and compliant with strict financial industry standards
Vacancy Status / Statut du poste
This is an active position currently open for hiring.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.
Equal Opportunity / Égalité des chances
Our client is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.