Support Analyst

Rivercity Technology Services Ltd.; Saskatoon; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

30 days paid time off

Health, dental, and vision coverage

RRSP matching up to 5%

Free parking

Job summary

Rivercity Tech in Saskatchewan is hiring an entry-level IT Support Specialist to be the first point of contact for clients. You will triage tickets, resolve routine issues, and route more complex problems to a Systems Analyst or Engineer, ensuring timely updates to customers.

You'll handle setup and imaging of workstations, create new-user accounts, and document every ticket clearly. A diploma in IT support or equivalent hands-on experience is required.

Qualifications

• Technical college diploma (or equivalent hands-on experience) in IT support.
• Solid Windows and Microsoft 365 fundamentals.
• Ability to explain fixes to non-technical users with clear communication.
• Organized and reliable; follows process and tickets.
• Valid driver's license and reliable vehicle.

Responsibilities

• Take first-response tickets by phone, email, and portal — triage, prioritize, and set clear expectations on next steps.
• Resolve common issues: password resets, account lockouts, printer and peripheral problems, and basic Microsoft 365 and Windows support.
• Set up and image workstations, prep new-user accounts, and handle basic onboarding and offboarding.
• Document every ticket cleanly in our system — clear notes, accurate time entries, proper categorization.
• Escalate to a Systems Analyst or Engineer with full context when an issue is beyond first-line scope.
• Keep clients informed — a fast, friendly update always beats silence.

Skills

Windows fundamentals

Microsoft 365 fundamentals

IT support

Communication

Organized

Time management

Education

Technical college diploma

Tools

Microsoft 365

Windows OS

Job description

Rivercity Tech is an established Saskatchewan managed IT company. We're the crew that small and medium businesses across the province call when they'd rather not think about their tech at all. We handle the whole stack: IT support, infrastructure, and cybersecurity, and we're in it for the long haul with our clients, not the quick fix. We take the work seriously and ourselves a little less so. This is where great IT careers start, and where we love to grow people.

The role

You're the first voice and first reply a client gets when something breaks. You own the front line: answer fast, fix the straightforward stuff, and route the rest cleanly so nothing falls through the cracks. It's fast-paced, people-focused work, and it's the best seat in the house to learn the trade and grow with us.

What you'll do

• Take first-response tickets by phone, email, and portal — triage, prioritize, and set clear expectations on next steps
• Resolve common issues: password resets, account lockouts, printer and peripheral problems, and basic Microsoft 365 and Windows support
• Set up and image workstations, prep new-user accounts, and handle basic onboarding and offboarding
• Document every ticket cleanly in our system — clear notes, accurate time entries, proper categorization
• Escalate to a Systems Analyst or Engineer with full context when an issue is beyond first-line scope
• Keep clients informed — a fast, friendly update always beats silence

What you bring

• A technical college diploma (or equivalent hands‑on experience) and a genuine interest in IT support
• Solid Windows and Microsoft 365 fundamentals, and comfort troubleshooting common hardware and software
• Clear, patient communication — you can explain a fix to a non-technical person without making them feel small
• Organized and reliable — you follow the process, and you don't drop tickets
• A valid driver's license and a reliable personal vehicle (required)

Nice to have

• CompTIA A+ or Microsoft fundamentals certifications
• Prior help desk, IT support, or co‑op / internship experience (bonus if it's at an MSP)
• A real career ladder — Support Analyst to Systems Analyst to Systems Engineer, with support to earn your certs
• A tight-knit local team where you're a name, not a number
• Modern tools, benefits, and support to earn your certifications
• Work that matters, for businesses right here in Saskatoon

The benefits

Not the vague kind — here's the actual package:

• 30 days (six weeks) of paid time off every year — yes, really
• Health, dental, and vision coverage (50% covered)
• RRSP matching up to 5% of your salary
• Free parking at Innovation Place