Support, Administrative

Definity Financial Corporation; Montreal (administrative region); Hybrid; CAD 35,000 - 42,000; Full time

Job summary

Definity Financial Corporation is seeking a professional receptionist to reflect a positive image and provide exceptional service on the phone, in person at reception and in writing. This role is fully office-based with attendance five days a week; remote work is not available.

You must be perfectly bilingual in French and English, have 5 to 10 years of receptionist experience, and be proficient with Windows, MS Word and MS Excel. A high school diploma is required.

Qualifications

• High school diploma required.
• 5–10 years of receptionist experience.
• Perfectly bilingual in French and English.
• Strong written and verbal communication.
• Familiarity with MS Word and Excel.

Responsibilities

• Answer telephone calls and greet visitors.
• Categorize intake cases for routing to the correct function.
• Prepare form letters and other correspondence.
• Verify and/or enter data from documents.
• Assist staff with telephone reliability.
• Sort mail and manage mail flow.
• Support achievement of customer service and business goals.

Skills

Bilingual FR-EN

Communication

Organizational skills

Calm under pressure

Initiative

Education

High school diploma

Tools

MS Word

MS Excel

Windows

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

TheOpportunity

Reporting to the Regional Operations Lead, Eastern Region, you are responsible for reflecting a positive and professional image of the company by providing exceptional customer service on the phone, in person at reception and in writing. This position is fully office-based and requires attendance in the office five days per week. Remote work is not available for this role.

WhattoExpect

• Answering telephone calls and welcoming visitors with courtesy.
• Categorize Intake cases for multiple case transactions, enabling routing to the appropriate business function.
• Completing form letters and other correspondence, in accordance with standards.
• Verifying and/or proceeding with data entry of different documents.
• Assisting staff with telephone reliability.
• Preparing and/or sorting mail.
• Handling other duties promoting the achievement of customer service and business goals.

What youBring

• Professional, friendly and courteous in all interactions, whether with customers or co-workers.
• Perfectly bilingual in French and English.
• Perform well in a busy operation and remain calm under pressure.
• Self-sufficient, diligent and take initiative.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• High school diploma required.
• 5 to 10 years of experience as receptionist
• Preference will be given to candidates with previous administrative / reception support.
• Familiarity with Windows environment, including Intermediate MS Word and Excel.

High degree ofproficiencywith Englishrequiredto service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just "nice to have" - they’re essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

• Job Identification 9297
• Job Category Administration and Facilities