Supply Chain Manager

This is NewCold
NewCold is a service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. We use the latest technology that empowers our people to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next generation logistics solutions.

NewCold is one of the fastest growing companies in cold chain logistics. We are expanding our teams to support this growth. More information on NewCold can be found on www.newcold.com and our social media.

Job Summary:

The Supply Chain Manager is responsible for overseeing the planning, stock control, and scheduling teams. This role encompasses managing all activities related to scheduling, receiving, inventory control, and dispatching products to meet customer requirements while ensuring service standards are upheld. The Manager will cultivate a professional work culture that emphasizes health and safety, fostering a positive environment for team members.

Key Responsibilities:

1. Manage all activities associated with scheduling, stock control, and planning.
2. Act as a key contact for our customers.
3. Oversee the process from scheduling to the final close of the trip, including all activities associated with scheduling, receiving, inventory control, and dispatching products in line with customer requirements.
4. Train new employees and track their performance.
5. Contribute to NewCold’s key performance areas: customer satisfaction, productivity, and accuracy.
6. Ensure a positive work environment and embed a positive attitude to Health & Safety within the team.

Supervisory Responsibilities:

1. Train, coach, mentor, and develop direct reports in all areas of performance.
2. Conduct annual performance reviews.
3. Communicate policy, SOP, and DWI updates through team meetings and one-on-one sessions.
4. Document coaching and development sessions.
5. Work with the site manager to allocate resources to meet volume and performance standards.
6. Inspire, support, and initiate cross-functional activities.
7. Perform other related duties as assigned.

Duties/Responsibilities:

1. Respond to customer inquiries, resolve problems, and provide a positive customer experience.
2. Ensure inbound and outbound orders are received and dispatched in a timely manner.
3. Utilize WMS and other operational software and systems to ensure a smooth and accurate workflow.
4. Manage quality, quantity, and scheduling issues on behalf of the customer.
5. Control and coordinate all activities related to the receiving and dispatching of goods.
6. Oversee the day-to-day entire process from scheduling to trip closure.
7. Identify opportunities for process enhancements and implement solutions.
8. Maintain accurate records of inventory levels and order status.
9. Communicate updates on policies, SOPs, and best practices.
10. Collaborate with cross-functional teams to address supply chain or customer service issues.
11. Team management including interviewing, hiring, training, coaching, mentoring, and disciplinary actions if warranted.

Required Skills/Abilities:

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills, including the ability to de-escalate stressful situations.
3. Exceptional organizational skills and attention to detail.
4. Strong analytical and problem-solving capabilities.
5. Proven supervisory and leadership abilities.
6. Ability to prioritize tasks and delegate effectively.
7. Capacity to thrive in a fast-paced, high-pressure environment.
8. Proficiency in Microsoft Office Suite and related software.

Education and Experience:

1. Associate’s degree in an appropriate field of study.
2. At least three years of related experience required.
3. Prior leadership experience required.

Physical Requirements:

1. Prolonged periods of sitting at a desk and working on a computer.
2. Must be able to lift a minimum of 30 lbs.
3. Must be able to work in a freezer environment as needed.

Safety Requirements:

This position is considered a safety-sensitive position.

NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. NewCold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above.

Are you up for the job?
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English. Suitable candidates will be invited for a first interview with the hiring manager. A second interview will follow with a wider group of NewCold team members.

Why would you want to work for NewCold?
With the prospect of many new construction projects all over the world in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistic services.

Can we welcome you on board as our new Supply Chain Manager and help continue our successful growth?