Supply Chain - Associate, Supply Chain Network Support

Aritzia; New Westminster; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Associate for their Network Support team to enhance Supply Chain efficiency. This role involves supporting order fulfillment, ensuring premium customer experiences, and resolving service escalations. The position offers opportunities for professional growth within a collaborative environment that values quality and results.

Benefits

Product Discount

In-house Bistro and Cafe

In-office Fitness Studio

24/7 Wellness Resources

Creative and Inspiring Environment

Shower Facilities and Bike Rooms

Qualifications

• Proven skills and/or applicable certifications for success in this role.
• Ability to collaborate effectively with cross-functional partners.
• Dedication to quality and results that add value to the business.

Responsibilities

• Support Order & Return Fulfillment operations within the Distribution Network.
• Maximize the end-to-end customer experience from order placement to delivery.
• Coordinate resolution of escalated Customer Service Opportunities.

Skills

Collaboration

Commitment to Quality

Customer Service

Results Orientation

Education

Applicable Certifications or Education

Job description

THE TEAM

The mission of the Network Support Department is to enable the seamless running of the day-to-day Supply Chain business.

THE OPPORTUNITY

Aritzia is growing, and our Network Support team is expanding. This is a unique opportunity to be part of the team responsible for ensuring the most effective and efficient performance of our Supply Chain Network. As the Associate, Network Support, you will support the seamless execution of divisional and cross-functional programs and initiatives. The skills gained in this role can lead to a rewarding career in Network Support and opportunities for growth within Aritzia.

THE ROLE

As the Associate, Network Support, you will:

1. Support Order & Return Fulfillment operations within our Distribution Network.

2. Help maximize the end-to-end customer experience from order placement to delivery at the customer's designated address.

3. Coordinate the resolution of escalated Customer Service Opportunities, ensuring proper controls and communication are in place.

THE QUALIFICATIONS

The Associate, Network Support should have:

• Proven skills, education, and/or applicable certifications for success in this role.
• A commitment to learn and apply Aritzia's Values, Business, and People Leadership principles.
• The ability to collaborate effectively with cross-functional partners.
• A dedication to quality and results that add value to the business.

THE COMPENSATION

The typical hiring range is $20–$40 CAD per hour.

Aritzia offers an Everyday Luxury compensation package with growth and recognition opportunities through our pay-for-performance philosophy, aspirational workspaces, and employee perks.

THE PERKS

Some benefits include:

• Product Discount — Enjoy our famous product discounts and exclusive shopping events.
• A-OK Commissary and/or Cafe — An in-house bistro and cafe offering a curated, subsidized menu and complimentary coffee.
• The SET — An in-office fitness studio with state-of-the-art equipment, classes, and personal training, open 7 days a week.
• Aritzia Virtual Wellness — 24/7 resources supporting your physical, mental, social, and financial wellbeing.
• Aspirational Workplace — Creative, productive, and inspiring distribution centres, dog-friendly environments.
• Amenities — Shower facilities, bike rooms, and more.

ARITZIA

Aritzia is an Equal Employment Opportunity employer committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and provide accommodations during the recruitment process upon request.