Supervisor, Wheelchair Terminal Operations at RDU International Airport, NC

Pacific Aviation; Morrisville; On-site; CAD 22,000 - 23,000; Full time

Benefits offered by this job

$16.00/HR - $17.00 once training is affl

Medical and Dental

Paid Training

Holiday Pay

Uniform

Flexible Schedule

Job summary

Pacific Aviation in Canada is seeking a bright, ambitious Supervisor of Terminal Operations to lead a team of Wheelchair Attendants and deliver exceptional service to passengers. You will manage frontline staff, monitor flight actions, and ensure all safety and operational procedures are followed.

You will need at least six months of passenger and customer service experience, plus leadership experience is a plus.

Qualifications

• 6 months in Passenger and Customer Service experience.
• Previous Supervisor or Leadership experience is a plus.
• Strong attention to detail and organizational skills.
• Ability to multitask and work well under pressure.
• A warm and welcoming personality and exceptional customer service skills.
• Ability to work in a team environment and be a strong team player.

Responsibilities

• Oversee a team of Wheelchair Attendants and supervise frontline operations.
• Ensure exceptional customer service and accurate reporting of flight actions.
• Ensure compliance with operational and safety procedures.

Skills

Customer service experience

Leadership ability

Team player

Attention to detail

Multitasking under pressure

Communication skills

Job description

Pacific Aviation is a leading airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support three west coast major airports (LAX, SFO, & SEA) and have recently acquired Superior Aircraft Services, expanding our excellent services to the East Coast.

At Pacific Aviation we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as Supervisor of Terminal Operations to help lead our team of ground staff through thoughtful and constructive leadership. If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!

As Supervisor, Terminal Operations for Pacific Aviation, you will oversee a team of Wheelchair Attendants. You will be responsible for ensuring the team provides exceptional customer service, reporting and verifying flight actions, and ensuring all operational and safety procedures are followed.

• 6 months in Passenger and Customer Service experience
• Previous Supervisor or Leadership experience is a plus
• Strong attention to detail and organizational skills
• Ability to multitask and work well under pressure
• A warm and welcoming personality and exceptional customer service skills
• Ability to work in a team environment and be a strong team player

• Expert knowledge of company methods, general procedures and airline policies
• Adaptability to the constraints of the operation and to customers
• Efficiently and effectively satisfy customer demands
• Show reflection of actions to be taken when faced with an unexpected event

Benefits

$16.00/HR - $17.00 once training is fully completed

Medical and Dental

Paid Training

Holiday Pay

Uniform

Flexible Schedule

Superior Aircraft Services, Inc. is an equal employment opportunity employer.

At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.