Supervisor, Venues & Outlets/Café Laurier (Full Time)

Accor Hotels; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Supervisor for Venues & Outlets/Café Laurier. This role is pivotal in delivering exceptional guest experiences by overseeing daily operations and leading a dedicated team. You will ensure seamless service and maintain the luxury standards expected at Fairmont. With a focus on team development and guest satisfaction, your contributions will significantly impact the success of the venues. Join a company that values its employees and promotes a culture of collaboration and inclusivity, while offering opportunities for growth and learning in a vibrant environment.

Benefits

50% Food & Beverage discount

Employee benefit card for discounts

Learning programs

Comprehensive health benefits

Corporate Social Responsibility activities

Qualifications

• Previous experience in a supervisory role in luxury retail or food & beverage.
• Strong leadership and customer service skills are essential.

Responsibilities

• Oversee daily operations and ensure exceptional guest experiences.
• Lead and develop a dedicated team while managing operational efficiency.

Skills

Leadership

Communication

Interpersonal Skills

Customer Service

Operational Management

Sales & Revenue Management

Flexibility

Education

Experience in supervisory role

Tools

Point-of-Sale (POS) systems

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Supervisor, Venues & Outlets/Café Laurier.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package

Job Description

As the Supervisor of Venues & Outlets/Café Laurier, you will play a vital role in delivering exceptional guest experiences by overseeing daily operations, leading a dedicated team, and ensuring seamless service in both the outlets and Café Laurier. Your ability to balance operational efficiency, team development, and guest satisfaction will contribute to the overall success of the venues.

Guest Service:

• Consistently deliver exceptional guest service in line with Fairmont’s luxury standards.
• Act as the primary point of contact for guests, addressing inquiries, concerns, and special requests with professionalism.
• Monitor and maintain the ambiance and cleanliness of the outlets and café to reflect Fairmont’s brand image.

Team Leadership:

• Supervise and motivate a team of associates, fostering a culture of collaboration, inclusivity, and high performance.
• Conduct daily briefings to communicate goals, updates, and service expectations.
• Provide ongoing training and development opportunities to ensure team members deliver luxury experiences.

Operational Excellence:

• Oversee the day-to-day operations of the outlets and Café Laurier, including scheduling, inventory management, and cash handling.
• Ensure compliance with health, safety, and hygiene standards.
• Monitor product quality and availability, coordinating with suppliers as needed.

Sales & Revenue Management:

• Support retail and café sales initiatives, including upselling and cross-promotion.
• Analyze revenue reports and provide recommendations for optimizing profitability.
• Assist in executing marketing strategies to drive guest traffic and loyalty.

Collaboration:

• Work closely with other departments, such as Culinary, to ensure smooth operations and guest satisfaction.
• Attend management meetings to contribute insights and align on overall hotel goals.

Qualifications

• Previous experience in a supervisory role in a luxury retail or food & beverage environment, preferably within a hotel setting.
• Strong leadership, communication, and interpersonal skills.
• Passion for luxury hospitality, retail, and exceptional service delivery.
• Proven ability to manage multiple priorities and adapt to changing needs.
• Proficiency in point-of-sale (POS) systems and basic financial reporting.
• Flexibility to work varied schedules, including weekends, holidays, and evenings.

Additional Information

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shifts.
• Occasional lifting and carrying up to 25 lbs.

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS