Supervisor, Transit Operations

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 98,000 - 102,000; Full time

Job summary

Regional Municipality of Wood Buffalo is seeking a Supervisor, Transit Operations to lead Transit Operators and related staff in Fort McMurray. The role focuses on safety, service delivery, and customer service in a fast-paced environment.

The position requires a high school diploma, two years of transit operations experience, and leadership experience; knowledge of safety and municipal policies is essential. The role entails shift work including evenings and weekends.

Qualifications

• Two years in public transit operations are required.
• Leadership experience, especially in a unionized environment, is an asset.
• High school diploma or GED is required.

Responsibilities

• Lead and mentor Transit Operators and daily activities.
• Oversee shift operations and ensure procedures are followed.
• Ensure staff are trained, certified, and fit for duty.
• Respond to service requests, incidents, and passenger concerns.
• Monitor service changes and communicate with drivers.

Skills

Leadership

Customer service

Interpersonal communication

Problem solving

Decision making

Team coordination

Public safety awareness

Shift adaptability

Education

High School Diploma or GED

Two years transit ops experience

Tools

Windows

Microsoft Office

Job description

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

• Requisition ID:4483
• Affiliation:CUPE Municipal
• Position Type:Temporary Full Time
• Fixed Term Duration:Anticipated to end November 26, 2026
• Number of Openings:1
• Bi-weekly Working Hours:70 hours bi-weekly
• Department/ Branch:Public Works, Transportation Services
• Job Location:Fort McMurray
• Pay Level:PL14
• Rate: $54.99
• COLA:Bi-Weekly - $480
• Posted (dd/mm/yyyy):15/08/2026
• Closing Date (dd/mm/yyyy):30/08/2026
• Posting Type:Internal and External

ABOUT THE DEPARTMENT:

The Regional Municipality of Wood Buffalo (RMWB) is looking for passionate, skilled and forward-thinking individuals to join our Public Works Department — a team that keeps our region running smoothly every day.

From road maintenance and fleet management to park enhancements and snow clearing, our Public Works team plays a critical role in daily life across the region. We’re seeking a hands on professional who is committed to public service, enjoys meaningful work and excels in fast-paced environments.

If you take pride in seeing your work in action and want to contribute to a team that powers the municipality—this is your place.

GENERAL DESCRIPTION:

Under general direction, the Supervisor, Transit Operations is a first level leadership position with a focus on safety and oversight of transit services and direct oversight of Transit Operators, Hostlers, Shelter Maintenance Labourers, and Shelter Maintenance Technicians. This role is also responsible for providing customer service to the public, responding to all incidents, and carrying out other duties as required in the provision of transit service.

RESPONSIBILITIES:

• Lead, mentor, coordinate, schedule Transit Operators, and direct daily activities of Transit personnel, bringing any appropriate employment matters to the attention of the Assistant Manager, Transit Operations/Assistant Manager, Transit Planning, and/or delegate.
• Oversee transit operations during shift, which include verifying that processes and procedures are consistently applied and that equipment and employee requirements are fulfilled.
• Ensure personnel are trained, certified, competent, and fit for duty on an ongoing basis.
• Respond to requests for assistance on service matters, passenger concerns, operator assistance, equipment breakdowns, traffic situations, special events, and other related issues.
• Manage daily service changes on the road and respond to transportation requests, issues, and concerns.
• Respond to all incidents immediately and conduct incident investigations as required.
• Monitor and evaluate traffic problems, authorize/assist with route changes and notify drivers in cases of inclement weather, unsafe operation conditions, road construction, or other unique situations affecting delivery of services.
• Conduct route testing and assessments as needed.
• Perform routine foot patrols at terminals and other facilities.
• Maintain daily dispatch log and statistical information.
• Accurately record all relevant service-related impacts including, but not limited to, passenger counts, public information, service frequencies, changing travel patterns and demands, routing recommendations, service levels, placement of shelters, stops, and signs for service planning and improvements.
• Ensure timely and accurate completion of reports to ensure compliance with federal, provincial, and municipal regulations.
• Responsible for developing and ensuring the delivery of toolbox talks and safety meetings.
• Collect data and prepare daily summaries on all activities and elevate concerning operator and service-related complaints and compliments.
• Coordinate with emergency services when required and respond to emergency activations from the Regional Emergency Coordination Centre.
• Perform other duties as required.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of transit systems, fare structures, collective agreements, and operational policies and procedures.
• Good knowledge of workplace safety practices and of the transportation of mobility devices.
• Knowledge of radio and telephone equipment and radio communication procedures.
• Sound knowledge of the Regional Municipality of Wood Buffalo service area with good knowledge of street names and major landmarks including health, rehabilitation, nursing, and special care facilities.
• Strong interpersonal and customer service skills along with experience in dealing with public inquiries.
• Knowledge of radio, telephone equipment, and control centre software.
• Ability to empower people and navigate situations involving rapid change, shifting priorities, and/or simultaneous demands.
• Strong leadership skills with ability to take initiative and to provide guidance and support to team members.
• High level of professionalism, ability to be discreet and handle confidential information.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong customer service skills and experience in dealing with public enquiries.
• Sound, practical judgement, and independent decision-making skills.
• Knowledge of all equipment and processes used in transit operations.
• Good knowledge of computers with working knowledge in Windows and Microsoft Office.
• Ability to maintain effective working relationships.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent is required.
• Two (2) years of experience in a public transit operations environment is required.
• One (1) year of experience in a leadership role with experience as a leader in a unionized environment considered an asset.
• Experience operating heavy equipment (Class 1, 2 or 3) and knowledge of National Safety Code Regulations considered an asset.
• A valid Q endorsement is considered an asset.
• Completed course work in collision/incident investigation from a recognized institute is considered an asset.
• Valid First Aid/CPR Certificate is an asset.
• Completion of a defensive driving course is an asset.
• Experience working in a public sector environment with unionized and non-unionized employees considered an asset.

OTHER REQUIREMENTS:

• Submission of a Criminal Record Check.
• A valid Class Five (5) Operator’s Licence is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.
• A valid Class Two (2) Operator’s Licence with Q endorsement is considered an asset.
• Must be willing to work outside in all conditions.
• Must be medically and physically able to perform all duties of the position on an ongoing basis.
• Ability to work a rotating shift that includes holidays, evening/night shift, and weekends.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

As a leader the incumbent is responsible for taking all necessary precautions to protect the health and safety of every worker under their direction, including advising every worker of the applicable hazards and control measures, and ensuring every worker under their direction properly utilizes all applicable control measures including required personal protective equipment.