Supervisor, Transfers

Aviso Wealth Inc.; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

Aviso Wealth in Vancouver is seeking a Supervisor, Transfers to lead the Transfers Team within Operations. You will supervise staff, manage volumes, meet daily deadlines and drive process improvements.

Reporting to the Manager of Operations, you will recruit, train, coach and schedule, support onboarding, and develop career paths while upholding client service standards. The role emphasizes collaboration with trustees and external partners, adherence to MFDA/IIROC standards, and maintaining SLA

Qualifications

• Post-secondary education in the investment industry.
• IFIC and/or CSC is an asset.
• 3–5 years in the investment industry with supervisory experience.

Responsibilities

• Set and monitor departmental standards, ensuring quality and SLA adherence.
• Recruit, train, coach, and schedule Transfers staff.
• Oversee onboarding of new employees and development plans.
• Coordinate internal/external communications and handle escalated issues.
• Review daily postings and reconcile accounts as required.
• Ensure knowledge of MFDA/IIROC rules and related processes.

Skills

Delegation

Organizational skills

Time management

Attention to detail

Customer service

Problem solving

Leadership

Communication

MS Word

MS Excel

Outlook

Access

Education

Post-secondary education in Investment Industry

IFIC/CSC asset

Tools

MS Word

MS Excel

Outlook

Access

Job description

Aviso Wealth: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca .

The Opportunity:

We're looking for a Supervisor, Transfers to join our Operations team. Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory responsibilities include recruiting, training, coaching, mentoring, and scheduling of staff, including overseeing new employee onboarding and providing career development planning and opportunities.

As one aviso:

• We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
• We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
• We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
• We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

• Set and monitor standards for departmental procedures, ensuring quality, accuracy and efficiency maintaining SLA's
• Set positive leadership tone through gaining respect of staff, peers and stakeholders
• Ensure staff members receive timely and appropriate training and development
• Coach staff to increase performance while increasing/maintaining employee engagement and career growth and support onboarding of new employees
• Ensure all processes and procedures are current in all manuals - internal and external, including departmental SLAs
• Responsible for internal and external communications while following the appropriate channels for distribution, liaising with external vendors and trustees as required
• Analyze current business practices and identify areas within the department for process improvements, make recommendations and implement procedures to streamline workflow
• Handle departmental project related work and participate in the implementation of department and division initiatives as required and delegate as necessary
• Support staff with escalated or complex issues and respond to all customer inquiries (internal/external) and ensure customer service levels are maintained within the department, updating management as appropriate
• Ensure appropriate staffing, training and development needs including cross-training of staff so that individuals are up to date and can provide redundancy in all positions within the team
• Review and approve daily journal postings and monthly account reconciliations (IIROC/MFDA)
• Monthly reporting of SLA standards, including exceptions, in a timely manner and create business plans to manage resources during high volumes
• Maintain current knowledge of industry initiatives and standards (MFDA/IIROC) and registered plans products, CDS/ATON, IIROC/MFDA rules, regulations, and protocols
• Liaise with management in the process and procedural reporting for both external and internal auditors as required

Your experience and skills:

• Post-secondary education and continuing education relating to the Investment Industry, specifically operations functions
• In-depth knowledge of relevant regulatory requirements, and the successful completion of the IFIC and/or the CSC is an asset
• 3 - 5 years of progressively responsible experience in the investment industry, including past supervisory experience for a minimum of 1 - 2 years
• Excellent delegation, organizational, time management and administrative skills
• Strong attention to detail and accuracy
• Ability to work under pressure, set priorities and meet time constraints
• Solid analytical and problem-solving skills with the ability to handle multiple tasks with the appropriate attention to detail
• Superior customer service with the ability to quickly identify and resolve problems to the satisfaction of all parties
• Highly motivated and results driven
• Intermediate computer skills in MS Word, Excel, Outlook, Access.
• Advanced Excel skills are an asset
• Fluent communication skills in English is required and bilingual communications in French are an asset

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. He