Supervisor, Transfers

Aviso; Toronto; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental and insurance benefits

Generous vacation time

Education assistance program

Job summary

A leading wealth management organization in Toronto is seeking a Supervisor, Transfers to lead its Operations team. This role involves overseeing the Transfers Team, managing operations, coaching staff, and ensuring service excellence. Candidates should have experience in the investment industry, with strong skills in delegation and customer service. The position offers competitive compensation, benefits, and opportunities for professional development within a dynamic work environment.

Qualifications

• 3 - 5 years of experience in the investment industry, including supervisory experience for at least 1 - 2 years.
• Excellent organizational and time management skills.
• Strong attention to detail and customer service focus.
• Strong delegation, organizational, time management and administrative skills.
• Attention to detail and accuracy; able to work under pressure.
• Fluent English; bilingual French is an asset.

Responsibilities

• Oversee the Transfers Team and ensure deadlines are met.
• Participate in recruiting, training, and staff development.
• Analyze and improve current business practices within the department.
• Coordinate internal and external communications and liaise with vendors and trustees.
• Analyze workflows and implement process improvements to streamline operations.
• Review daily postings and monthly reconciliations; prepare monthly SLA reports.
• Support escalated inquiries and ensure customer service levels are met.

Skills

Client-centric solutions

Improvement mindset

Team collaboration

Leadership

Analytical skills

Customer service

Problem solving

Education

Post-secondary education relating to the Investment Industry

Tools

MS Word

Excel

Outlook

Access

Job description

Overview

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity

We\'re looking for a Supervisor, Transfers to join our Operations team.

Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory responsibilities include recruiting, training, coaching, mentoring, and scheduling of staff, including overseeing new employee onboarding and providing career development planning and opportunities.

Who you are

• Service - You put your clients\' needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner
• Execution - You are committed to achieving your goals and to succeed. This includes focusing on \"getting things done\", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership - You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

Your day looks like

• Set and monitor standards for departmental procedures, ensuring quality, accuracy and efficiency maintaining SLA\'s
• Set positive leadership tone through gaining respect of staff, peers and stakeholders
• Ensure staff members receive timely and appropriate training and development
• Coach staff to increase performance while increasing/maintaining employee engagement and career growth and support onboarding of new employees
• Ensure all processes and procedures are current in all manuals - internal and external, including departmental SLAs
• Responsible for internal and external communications while following the appropriate channels for distribution, liaising with external vendors and trustees as required
• Analyze current business practices and identify areas within the department for process improvements, make recommendations and implement procedures to streamline workflow
• Handle departmental project related work and participate in the implementation of department and division initiatives as required and delegate as necessary
• Support staff with escalated or complex issues and respond to all customer inquiries (internal/external) and ensure customer service levels are maintained within the department, updating management as appropriate
• Ensure appropriate staffing, training and development needs including cross-training of staff so that individuals are up to date and can provide redundancy in all positions within the team
• Review and approve daily journal postings and monthly account reconciliations (IIROC/MFDA)
• Monthly reporting of SLA standards, including exceptions, in a timely manner and create business plans to manage resources during high volumes
• Maintain current knowledge of industry initiatives and standards (MFDA/IIROC) and registered plans products, CDS/ATON, IIROC/MFDA rules, regulations, and protocols
• Liaise with management in the process and procedural reporting for both external and internal auditors as required

Requirements

Your experience and skills:

• Post-secondary education and continuing education relating to the Investment Industry, specifically operations functions
• In-depth knowledge of relevant regulatory requirements, and the successful completion of the IFIC and/or the CSC is an asset
• 3 - 5 years of progressively responsible experience in the investment industry, including past supervisory experience for a minimum of 1 - 2 years
• Excellent delegation, organizational, time management and administrative skills
• Strong attention to detail and accuracy
• Ability to work under pressure, set priorities and meet time constraints
• Solid analytical and problem-solving skills with the ability to handle multiple tasks with the appropriate attention to detail
• Superior customer service with the ability to quickly identify and resolve problems to the satisfaction of all parties
• Highly motivated and results driven
• Intermediate computer skills in MS Word, Excel, Outlook, Access. Advanced Excel skills an asset
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including thePersonal Information Protection and Electronic Documents Act (PIPEDA)and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.