Supervisor, Transborder/Domestic Cargo Operations

Stoakley-Stewart Consultants Ltd.; Montreal; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic Supervisor for Transborder/Domestic Cargo Operations. This remote position involves overseeing a dedicated team, ensuring operational efficiency, and delivering exceptional customer service in the logistics sector. You will lead by example, coach your team to enhance their skills, and manage key performance indicators to drive results. The ideal candidate will possess strong leadership qualities, a solid background in logistics, and the ability to communicate effectively in both French and English. Join a reputable organization known for its commitment to excellence and make a significant impact in the world of freight and transportation.

Qualifications

• 3-5 years of operational experience in logistics with supervisory experience.
• Fluently bilingual in French and English, with strong communication skills.

Responsibilities

• Supervise cargo agents, ensuring operational efficiency and high-quality service.
• Monitor and report on KPIs, addressing performance issues promptly.

Skills

Leadership

Coaching

Problem-solving

Customer service

Interpersonal skills

Time management

Education

Experience in logistics or freight forwarding

Bilingual in French and English

Tools

KPI Management Software

Data Analysis Tools

Job description

Supervisor, Transborder/Domestic Cargo Operations

Remote Position | Montreal Area

Job ID: 202932

Company Description

Our client, a high profile provider of Freight, Transportation and Logistics Solutions, is currently looking for a Supervisor, Transborder/Domestic Cargo Operations with strong customer service skills. Renowned for operational excellence, solution-driven sales teams and international business experience, their reputation is built on high-level personalized service. Best described as a multi-faceted service suite with a singular focus driving results for client’s business, this “best-in-class” organization with exceptional leadership at the helm, will be one you will be proud to be a part of.

Compensation

Highly competitive and comprehensive compensation package, commensurate with experience.

The Opportunity

Our client is looking for an experienced and motivated Supervisor, Transborder / Domestic Cargo Operations to join their team. This is a remote position where you will be a key leader in overseeing the day-to-day operations of the cargo team. You will supervise the cargo agents, ensuring operational efficiency, high-quality service delivery, and adherence to company policies and industry regulations. The ideal candidate will have a strong background in logistics, excellent coaching and mentoring skills, and the ability to manage and report on key performance indicators (KPIs).

Position Description

Team Supervision and Leadership

• Supervise a team of Transborder / Domestic Cargo Agents, providing guidance, support, and oversight to ensure effective execution of all operational tasks.
• Lead by example and work collaboratively as part of the team to maintain high productivity levels and a positive work environment.
• Provide regular coaching, training, and mentoring to cargo agents to improve performance, skills, and career development.
• Ensure team adherence to company policies, safety standards, and regulatory compliance.

Performance Management

• Monitor and manage individual and team performance, identifying areas for improvement and providing actionable feedback.
• Conduct regular performance evaluations and set clear goals to motivate and guide the team.
• Address performance issues promptly and constructively, fostering an environment of continuous improvement.

KPI Management and Reporting

• Track and report on critical KPIs related to cargo operations, including shipment timeliness, delivery accuracy, customer satisfaction, and issue resolution.
• Analyze performance data and trends to identify opportunities for operational efficiency and process improvement.
• Prepare and present reports on team performance, KPI achievement, and operational status to senior management.
• Implement strategies to ensure KPIs are met or exceeded, providing corrective actions when needed.

Operational Support

• Oversee daily cargo operations, ensuring smooth execution of shipments and compliance with all transportation and customs regulations.
• Troubleshoot and resolve operational challenges in collaboration with the team.
• Work with internal teams (logistics, customer service, and customs brokerage) to optimize operational processes and ensure timely deliveries.

Customer and Stakeholder Communication

• Ensure effective communication between the cargo team and internal/external stakeholders, including customers, customs brokers, and other departments.
• Address any escalated customer issues or concerns related to cargo operations, ensuring quick resolution and maintaining a high level of customer satisfaction.

Experience

• Minimum of 3 to 5 years of operational experience in the North American freight forwarding or logistics transportation sector, with at least 2 years in a supervisory role.
• Experience in managing and resolving customer issues related to logistics and cargo operations.
• Proven track record of coaching and mentoring team members to improve performance and drive results.
• Strong background in cargo operations, logistics, and the import/export process for North American ground transportation.

Qualifications

• Excellent leadership and interpersonal skills with the ability to motivate and lead a remote team effectively.
• Strong coaching and mentoring skills to develop the team and improve individual and group performance.
• Proficiency in managing and reporting KPIs to ensure operational success and accountability.
• Fluently bilingual in French and English (French as the preferred primary language).
• Excellent verbal and written communication skills in both French and English, with French written communication skills being a MUST.
• Superior problem-solving abilities to quickly address operational challenges and provide solutions.
• Strong organizational and time-management skills to handle multiple priorities in a remote work environment.
• Ability to foster a collaborative and high-performance team culture.
• Strong computer skills and the ability to analyze data effectively.

Additional Information

• Job Type - Permanent, Full-Time, Remote
• Job Categories - Logistics/Distribution/Warehousing
• Manages Others - Yes
• Required Travel - No
• Relocation Assistance - No

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to: [e-mail]