Supervisor, Technical Services

FOX Factory, Inc; Burnaby; On-site; CAD 53,000 - 80,000; Full time

Job summary

A leading manufacturer in the biking industry is looking for a Supervisor, Technical Services. The role involves leading a team of technicians, managing the daily operations, and ensuring high-quality service. Candidates should have strong problem-solving skills and 3+ years in the bicycle industry. The position offers competitive compensation and a fun work environment.

Benefits

Competitive wages

Employee discounts

Fun team environment

Qualifications

• 3+ years of bicycle industry experience preferred.
• 3+ years of managing a team in a service or customer center environment.
• Experience with team development including leadership and team building.

Responsibilities

• Provide effective performance feedback to employees.
• Coach and mentor staff on new products and upgrades.
• Work with other departments to troubleshoot service issues.
• Lead employees to meet productivity and quality expectations.

Skills

Problem solver

Comprehensive product knowledge

Strong detailed knowledge of bicycle kinematics

Technical skills necessary for Service Center employees

Inventory management

Customer issue resolution

Education

High school diploma or equivalent

Management courses or certificates

Job description

Supervisor, Technical Services page is loaded

Supervisor, Technical Services

Apply locations CA BC, Burnaby time type Full time posted on Posted Yesterday job requisition id JR110223

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

Leads a team of Service Center Technicians performing factory and warranty services on FOX and Marzocchi products while meeting productivity, quality and revenue goals. The Bike Service Supervisor is responsible to assist in the planning, direction, and overseeing of the daily operations of the Bike Service Department. The supervisor is responsible for leading the workflow of the department’s staff concerning their daily job responsibilities. The supervisor is also responsible for maintaining and implementing work systems, procedures, and enforcement of policies that enable and encourage the optimum performance of its staff within the department. This individual is to be a daily resource to their team, a leader in terms of the visions of FOX, and an extension of the Department Manager’s leadership, direction, and goals for the department.

Position Responsibilities:

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action with the assistance of the Department Manager.

• Work with Department Manager to interview, select, and employ the appropriate number of motivated and well-trained employees to achieve the goals of the department.

• Coach, mentor, assist Lead Tech with the training of new employees and staff on new products and upgrades.

• Work with other FOX Departments including Finance, Accounting, Human Resources, Forecasting, Shipping and Receiving to ensure World Class service for FOX Customers

• Act as the escalation contact when customer or department employee has an issue that requires special treatment.

• Understand requirements for a “Factory Level” Paid or Warranty service onallAftermarket and OEM suspension and/or component products (Forks, Shocks, and/or Dropper seat posts).

• Assist Race Department, OEM Technical Department and Engineering Department with special issues and event support.

• Lead employees to meet Fox’s expectations for productivity, quality, and goal accomplishment.

• Work with other departments to troubleshoot Service issues with products.

• Work closely with Demand Planning Team, and staff to ensure proper Service kit levels are available always for the technicians to perform their duties.

• Be available to attend and participate in company functions and meetings that pertain to Bike Service activities.

• Maintain good working relationships with other Departments and Management of FOX.

Specific Knowledge, Skills or Abilities Required:

• Problem solver

• Comprehensive product knowledge

• Strong/detailed knowledge of bicycle kinematics

• Understands and has all technical skills necessary for employees in the Service Center

• Able to assess situations that are out of the normal realm of work

• Inventory management

• Ability to solve customer issues and turn negative situations into positive ones

Position Qualifications:

Education:

• High school diploma or equivalent

• Management courses or certificates preferred

Experience:

• 3+ years of bicycle industry experience preferred

• 3+ years of managing a team in a service or customer center environment

• Previous experience with team development including leadership and team building

Work Environment and Physical Requirements:

• Manufacturing/Service Center Environment

• Lift up to 50 lbs.regularly

• Requires walking, standing, bending and lifting for long periods of time

• Vision abilities required to validate and enter data on computer

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Compensation Range

$53,978 - $79,168 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

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