Supervisor, Supportive Housing Programs (2025-369-CC) - WoodGreen Community Services

CharityVillage; Toronto; On-site; CAD 65,000 - 70,000; Full time

Job summary

A community support organization in Ontario is looking for a Supervisor for Supportive Housing Programs. The ideal candidate will have a Bachelor's degree and at least three years of experience in program implementation and staff supervision. This role involves overseeing program staff and working directly with participants to ensure program success. The organization offers a permanent full-time position with a salary range of $65,000 - $70,000.

Qualifications

• 3+ years of experience implementing programs for homeless older adults.
• 3+ years of experience supervising staff in a unionized environment.
• Knowledge of RTA and property management.

Responsibilities

• Support Manager with operational responsibilities of programs.
• Provide daily oversight of program staff.
• Work with program participants to ensure expectations are met.
• Participate in regular supervisory sessions with Manager.
• Prepare statistical and program reports as requested.

Skills

Program implementation

Staff supervision

Interpersonal communication

Conflict resolution

Time management

Education

Bachelor’s degree in a related field

Job description

Supervisor, Supportive Housing Programs (2025-369-CC)

Employment Type:Permanent Full-Time,(Non)-Bargaining Unit

Work Hours:35 hours/week: Tuesday–Saturday– 3pm-11pm

Work Setting:Exclusively Onsite

Salary Range:$65,000 - $70,000

Application Deadline:August 12, 2025by 11.59pm

Program Overview – Supportive Housing, Community Care, 650 Queen Street East

The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; PSW services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Support the Manager with implementing the operational responsibilities of programs, services, and initiatives associated with the Supportive Housing Program.
• Provide daily oversight of program staff and support with orientation of staff.
• Work directly with the program participants to ensure they are meeting program expectations.
• Provide support to staff regarding program issues, team building, and crises incidents through individual meetings with staff and participation in team meetings.
• Support the effective utilization, training, and support of volunteers and students throughout the various programming activities.
• Support the Manager with the planning and implementation of staff development.
• Support the promotion/awareness building of the programs and its services to the immediate and broader community.
• Support in building and maintaining internal and external partnerships and collaborative activities.
• Support in the development of and implements program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.
• Support staff with the development and execution of Coordinated Care Plans and Case Plans.
• Support in the development of common strategies to address tenancy and building issues.
• Support WoodGreen Housing and Building Services with property management.
• Support the Housing Unit with tenancy issues, including pest control, hoarding, arrears, inspections, notices and work orders.
• Support the Manager with the implementation of program/operational protocols.
• Support the Manager with the implementation of organizational policies and procedures being carried out within all programs areas and services.
• Support the Manager with the implementation of data tracking systems and reporting tools and completion of reports.
• Prepare statistical and program reports for the Manager as requested.
• Ensure that the equity objectives and community development policies of the organization are followed within the programs.
• Participate in regular supervisory sessions with the Manager.
• Engage in training and education to upgrade skills as directed.
• Might be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, pest-related concerns etc.
• Able to lift 40 lbs.
• Carry out relevant tasks as directed by Manager, and Director

What You Bring to the Team

• Bachelor’s degree in a related field.
• 3+ years of experience implementing programs and working with homeless/vulnerably housed older adults and seniors.
• 3+ years of experience supervising staff, preferably in a unionized environment.
• Knowledge of RTA and occupancy agreements, and property management.

What Will Set You Apart

• Understanding of homelessness, poverty, mental health, substance use and harm reduction philosophy.
• Ability to develop effective services for individuals and communities facing these challenges.
• Exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
• Ability to implement program initiatives and build partnerships, with an understanding of program development.
• Excellent interpersonal and communication skills,
• Ability to challenge organizations, staff and tenant communities in a positive/creative way.
• Knowledge of budgets and funding.
• Knowledge of group facilitation and policy development skills.
• Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
• Excellent multi-tasking, time management, writing, and editing skills.
• Strong computer proficiency.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives [e-mail] the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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