Supervisor, Suites

Calgary Sports and Entertainment Corporation; Calgary; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Gratuities

Parking pass

Growth opportunities

Retail discounts

Service awards

Event attendance

Job summary

Calgary Sports and Entertainment Corporation in Calgary is seeking a Supervisor for the Executive Suites floor to lead the team, manage guest service, and ensure smooth delivery of food and inventory control. The role requires strong leadership in a fast-paced arena setting and a ProServe certification.

You will supervise FOH staff, handle POS transactions, coordinate events, and uphold safety standards while delivering exceptional guest experiences during evenings, weekends, and holidays.

Qualifications

• Minimum of 1 year experience in a leadership role.
• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Experienced with Microsoft Office programs.
• Ability to think critically.

Responsibilities

• Supervise the Suites team and ensure timely, courteous service.
• Maintain high visibility and interact with guests, staff, and management.
• Communicate event details and process changes to the team and management.
• Ensure adequate FOH staffing, assign duties, and ensure POS functionality.

Skills

Leadership

Customer service

Communication

Microsoft Office

Tools

POS system

FOH software

Job description

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

WHAT WE OFFER

• Gratuities earned every shift;
• Parking pass when working;
• Opportunity for growth and development;
• Discount at all CSEC retail stores;
• Service and recognition awards;
• Be a part of your favorite sporting and entertainment events in the city.

THE POSITION

The Supervisor is responsible for supporting the floor operations in the Executive Suites. Responsibilities of this role include supervise the Suites team as well as interacting with customers regarding purchases and delivery of food as well tracking inventory levels, enforcement of safety and sanitation regulations, continuous quality checks, and customer service conflict resolution as required. The ideal candidate will have experience in a fast-paced environment with a minimum of 1 year experience in a leadership role and must have a ProServe certification.

KEY ACCOUNTABILITIES

• Ensure customers are being served in a timely, courteous, and efficient manner while going above and beyond for them;
• Maintain a highly visible profile during events and interacting with customers, staff, and management;
• Communicate with management all details pertaining to events as well as any changes in processes or procedures;
• Supervise the operation including confirming adequate FOH staff in place, assign duties to the support team, and full functionality of POS;
• Confirm variances in stock control and ensure they are reported;
• Ensure adequate amounts of products/supplies are available throughout each event
• Welcome guests and assist them as needed;
• Follow all AGLC regulations and Canadian laws;
• Communicate with guests regarding their experience;
• Report any misunderstandings, issues, or incidents to management;
• Maintain the Point of Sales (POS) system and process payments as required;
• Conduct post-event cleaning, tear down, and reset;
• Actively participate in safety programs and follow policies;
• All other duties as assigned.

THE INDIVIDUAL

The ideal individual will have the following background:

• A minimum of 1 year experience in a leadership role;
• Ability to work in a fast-paced environment;
• Excellent communication and interpersonal skills;
• Experienced with Microsoft Office programs;
• Ability to think critically;

CERTIFICATIONS

• ProServe certification is required.

Please note, this position is based on the event schedule in a fast paced environment, with emphasis on evenings, weekends, and statutory holidays. Shift lengths vary, and require flexible working times.

This position will remain open until a suitable candidate is found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.