Supervisor, Social Assistance

York Region (The Regional Municipality of York); Vaughan; On-site; CAD 118,000 - 134,000; Full time

Benefits offered by this job

OMERS pension

Benefits package

Inclusion and diversity program

Job summary

York Region is seeking a permanent full-time Social Services leader for Vaughan, Ontario. Reporting to the Manager, Social Assistance, you will coordinate Ontario Works programs, supervise staff, determine eligibility and oversee wrap-around case management services.

You will ensure compliance with legislation, manage case plans and approvals, and collaborate with service providers to deliver cost-effective, high-quality service within a risk-based, person-centered framework.

Qualifications

• Completion of a Community College Diploma or approved equivalent combination of education and experience.
• Minimum of three years in a human or social services environment with client decision making and risk assessment.
• Minimum of one year of direct supervisory experience.
• Satisfactory Police Criminal Background Check.

Responsibilities

• Oversee staff in determining applicant eligibility, case planning and financial and employment case management.
• Interpret Ontario Works legislation to ensure service delivery standards and cost effectiveness.
• Review and input into internal policies to maintain program integrity and consistency.
• Lead the development of OW marketing strategies and training programs.
• Oversee disbursement of allowances and benefits and manage overpayments.

Skills

Supervisory experience

Financial eligibility

Risk assessment

Analytical skills

Policy knowledge

Interpersonal skills

Communication skills

Travel ability

MS Office

Education

Community College Diploma

Tools

Police background check

Job description

Job Title

Status

Regular Full-Time

Temporary - Approximate length of assignment, in months

Type of Position

Start Date

Immediate

Annually

Salary Grade

$118,193.00 - $134,230.00

Department

York Region -> Community & Health Services -> Social Services

Location

Hybrid work opportunities may apply - CA
SS SA Vaughan - 9060 Jane Street - Vaughan, ON L4K 0G5 CA (Primary)

Job Description (E)

Hiring for Permanent Full-Time and Temporary Full-Time (duration up to 9 months) at the Vaughan location.

ABOUT US

Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people.Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Manager, Social Assistance, is responsible for coordinating, delivering and administering person-centred Ontario Works (OW) Programs and regionally funded programs; supervising staff in determining applicant eligibility and providing integrated financial and wrap around case management services; supervising staff working with service providers ensuring compliance with Ontario Works legislation and policy directives; analyzing, identifying, developing and implementing initiatives to continually improve the effectiveness and efficiency of the OW Program in the provision of wrap around case management, with a long term perspective in addressing customer's needs; and ensuring responsive service delivery in a risk based, empathetic person-centred and collaborative manner.

WHAT YOU'LL BE DOING

• Oversees staff in determining applicant eligibility, case planning, financial and employment case management, investigations and reporting activities.
• Interprets Ontario Works legislation and policy directives to ensure service delivery standards are adhered to and are responsive to customer needs while maintaining cost effectiveness and fiscal responsibility.
• Reviews legislation and Provincial directives and provides input into new internal policies and procedures; assists and/or develops standard practices for the Branch in order to maintain program integrity and consistency.
• Reviews and responds to internal review requests; reviews and approves case plans, non-compliance recommendations, and referrals for fraud investigations.
• Leads staff in the provision of intensive wrap around case management and providing guidance to staff and ensuring service integrity.
• Leads the development of OW marketing strategies and regionally funded training programs.
• Oversees the disbursement of allowances and benefits to customers and vendors, the recovery of overpayments, court-ordered support and other assignments resulting from various financial supports.
• Oversees the strategic and operational planning and the development of the communication strategies and annual business plan, including resources allocation, and monitors the action plan for achieving results.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma or approved equivalent combination of education and experience.
• Minimum of three (3) years of directly related experience in a human or social services environment involving client impacting decision making, risk assessment, and professional judgment in case based or service delivery contexts (including complex or escalated matters), and a minimum of one (1) year of direct supervisory experience.
• Demonstrated experience in financial eligibility decision-making, including overpayment identification, cost recovery, collections, or related financial compliance activities.
• Satisfactory Police Criminal Background Check.
• Demonstrated knowledge of relevant Standards, Acts and Regulations, applicable legislation, industry standards, and current practices.
• Ability to demonstrate the Region's leadership and core competencies.
• Knowledge of community resources, including health, counselling and employment programs and services.
• Sound knowledge of the Department’s program delivery operations, programs and services, the community served and client social issues.
• Demonstrated report writing, analytical and project management skills to meet program objectives and work to tight deadlines.
• Demonstrated ability to plan, coordinate, implement and evaluate programs and services in assigned program area, and to develop and implement change management plans.
• Staff supervisory skills including knowledge of collective agreement administration and interpretation, labour relations principles and practices and relevant employment legislation.
• Excellent interpersonal skills and ability to connect with a range of internal and external partners while focusing on fostering collaborative work relationships.
• Strong communication, influencing and presentation skills with a strong customer focus.
• Strong leadership to proactively engage in accessibility, diversity, equity and inclusion initiatives, committing to and taking action to contribute to a more accessible, diverse, equitable and inclusive workplace.
• Intermediate skills in virtual platforms and MS Office Suite.
• Ability to travel to off site locations in a timely and efficient manner, as required.
• Ability to work outside regular business hours, as required.

Scheduled Weekly Hours

35

Scheduled Shifts

8:30 - 16:30

Operational Hours

Close Date

August 24, 2026

# of Hires Needed

1

Union

Non Union Staff

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email [e-mail] or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.