SUPERVISOR - SLOTS

Hard Rock Hotels; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An exceptional venue in Canada's capital city is seeking a passionate leader to create unforgettable experiences for patrons. This role involves supervising staff, managing customer interactions, and ensuring compliance with regulations in a vibrant casino environment. Join a dynamic team that values diversity and fosters an inclusive culture, where your leadership will shine. If you thrive in a fast-paced setting and have a love for hospitality, this is your chance to step into the spotlight and make a meaningful impact in the world of entertainment and gaming.

Qualifications

• 1+ years of experience in a leadership role in a high-volume environment.
• Strong managerial skills and ability to learn new software.

Responsibilities

• Create memorable experiences by responding to escalated patron issues.
• Supervise frontline staff and handle large jackpot payouts.
• Ensure compliance with AGCO regulations and policies.

Skills

Leadership

Customer Service

Problem Solving

Interpersonal Skills

Organizational Skills

Communication

Education

Post-secondary education in a relevant field

Tools

Computer Software

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Do you have a passion for people and a love for leading teams? This may be the position you have been looking for. You will be responsible for:

• Creating a memorable experience for our patrons by responding to escalated patron issues on the gaming floor.
• Handling large jackpot payouts and supervising frontline staff.
• Assisting with the hiring, training, evaluating, recognition, and development of your team.
• Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service.
• You will ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures.

Qualifications

• Post-secondary education in a relevant field.
• One or more years of experience in a leadership role.
• Strong managerial skills and familiarity with a high-volume, fast-paced, shift-work environment.
• A working knowledge of computer software and the ability to learn new software and systems.
• Excellent organizational, interpersonal, analytical, communication, and problem-solving skills.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest; however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.