Supervisor, Sales and Services Rep (Fly in / Fly Out, 14 on / 14 off)

Grainger; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading industrial distributor in Canada seeks an Onsite Supervisor for Sales & Service to oversee operations at a customer facility. This role focuses on building a high-performing team, ensuring service excellence, and managing daily operations on a fly-in/fly-out schedule. Candidates should have relevant post-secondary education and strong leadership skills. Competitive salary and benefits provided.

Benefits

Camp accommodations provided

Travel covered by the company

Qualifications

• Proven experience in coaching, team building, recruitment, training, and team development.
• Strong leadership and interpersonal skills.
• Understanding of local customer and market dynamics.

Responsibilities

• Lead the front-line team to deliver exceptional customer experience.
• Ensure compliance with safety policies and procedures.
• Monitor productivity to meet operational KPIs.

Skills

Leadership

Customer Service

Team Building

Communication

Time Management

Education

Post-secondary education in business management

Job description

Work Location Type : Onsite

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over the next 100 years.

Principle Function :

Reporting to the Branch Manager, the Onsite Supervisor, Sales & Service will work at the Customer Facility providing day-to-day strategic leadership in building a high-performing, engaged team who delivers service excellence, profitable sales growth, and continuous improvement to support Grainger Canada’s customer, Suncor, and the contractors on site.

Work Location & Schedule :

This is a fly-in / fly-out (FIFO) position supporting our oil and gas client on site. The successful candidate will work a 14 days on / 14 days off schedule, with camp accommodations provided during the work rotation.

• This role is primarily day shift only (6:00 AM – 6:00 PM). However, as a leader, you will be expected to occasionally flex your schedule to spend a few hours on night shift (6:00 PM – 6:00 AM).
• All travel to and from the site is arranged and covered by the company.
• While on site, you will reside in a fully serviced camp environment.

Principle Duties & Responsibilities :

People Leadership :

• Demonstrates, excels, and leads front line team members in their understanding and commitment to the Grainger Principles.
• Supervise and lead the frontline SSRs in day-to-day operations to drive an exceptional customer experience.
• Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program.
• Work with the SSR team with the preparation of customer quotes, contracts, and advise on pricing strategies.
• Monitor team member productivity and motivate the team to reach company goals and objectives.
• Completion of BBSO with team members.
• Ensure compliance to the EHS plans and policies at the site. Ensure team member training is completed as per customer and Grainger requirements, and the training records are retained / up to date and documented on the Training Matrix. Ensure incidents are reported as per the customer onsite process. Ensure team members are abiding by best practices including housekeeping practices, inspections, completing FLHAs - supervisors / managers are reviewing and signing off on the FLHAs, and records are retained as per the company record retention schedule. Ensure Life Saving Rules are communicated to all team members and followed. Communicate and enforce customer and Grainger EHS policies, procedures, guidelines, notices, and bulletins.
• Ensure compliance of workforce with provincial regulations, codes, and approved Grainger Canada operating practices.

Business Leadership :

• Monitor productivity to ensure team members are achieving operational KPIs.
• Participate in virtual and in-person meetings with Suncor site-level business units to manage overall program performance.
• Work directly with the customer on requirements within respective areas (e.g., product additions to tool cribs/stores, new vending/VMI opportunities).
• Engage Branch and Program Manager for support on larger initiatives with the customer.
• Coordinate with GCAN Manufacturer Partners for tool crib visits, product knowledge, and training sessions.
• Assist and guide new business installations from a project management perspective.
• Liaise with national scanning and build center teams.
• Implement KeepStock solutions and provide ongoing support for customers and SSRs.
• Observe all aspects of the customer’s operations with the Branch Manager Onsite Operations to identify opportunities for solutions and ROI improvements.
• Participate in Continuous Improvement (CI) team meetings and initiatives as required.
• Address customer concerns regarding pricing, procurement, delivery, and promote Private Brands, NTS, and eCommerce channels.
• Maintain a well-rounded knowledge of products and channels.
• Promote company products and services, providing substitutions as needed.
• Contribute to the annual operating plan for profitable sales, margins, expenses, and earnings.
• Support the Branch Manager in leading the 5S process for branch optimization, utilizing company best practices.
• Prepare reports as needed for management communication and decision-making.
• Ensure compliance with WHMIS, Transportation of Dangerous Goods Act, WCB/WSIB, and related legislation.
• Perform other duties as required.

Preferred Education & Experience :

• Post-secondary education, preferably in business management, or equivalent work experience.
• Knowledge of industrial and/or safety products is preferred.
• Proven experience in coaching, team building, recruitment, training, and team development, with a hands-on management approach.
• Strong leadership, communication, customer service, and interpersonal skills.
• Effective time management and prioritization skills in a fast-paced environment.
• Proficient computer skills and aptitude.
• Understanding of local customer and market dynamics is an asset.

This role may require attending customer sites and adhering to safety requirements, including PPE use and possible alcohol/drug screening policies. Details will be provided during recruitment.