Supervisor (RN) - Patient Flow, Access and Operations

Vancouver Coastal Health; Sechelt, Area B (Halfmoon Bay); On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Supervisor for Patient Flow, Access, and Operations. This role involves overseeing clinical care, managing patient flow, and leading a dedicated team at a healthcare facility. The ideal candidate will have a strong background in nursing with leadership experience, ensuring excellence in patient care and efficient operations. Join a supportive environment that values professional development and offers comprehensive health benefits. This is a unique opportunity to make a significant impact in a dynamic healthcare setting where your leadership will help shape the future of patient care.

Benefits

Comprehensive health benefits package

Employer-paid training and leadership development

Wellness supports for employees and families

Recognition programs for staff

Exclusive discount offers for staff

Qualifications

• Current Registered Nurse with leadership experience required.
• 5+ years clinical experience, including supervisory roles.
• Strong critical thinking and communication skills needed.

Responsibilities

• Oversee clinical care provision and patient flow management.
• Supervise staff, ensuring high standards of care.
• Coordinate work activities to meet operational needs.

Skills

Leadership

Clinical Care Management

Critical Thinking

Communication Skills

Problem Solving

Team Building

Conflict Resolution

Professional Confidentiality

CPR Techniques

Advanced Cardiac Life Support

Education

Registered Nurse Registration

Baccalaureate in Nursing

Leadership and Business Management Courses

Tools

Computerized Client Care Information System

Bed Management Technology

Word Processing Software

Spreadsheet Software

Database Software

Internet and Email Software

Job description

Salary Details

The salary range for this position is CAD $52.39/Hr. - CAD $66.65/Hr.

Job Summary

Are you the next Supervisor, Patient Flow, Access and Operations at Vancouver Coastal Health (VCH)? Apply today to join our team!

Vancouver Coastal Health is looking for a Registered Nurse with leadership and management experience to join the team at Sechelt Hospital in Sechelt, BC.

As a Supervisor, Patient Flow, Access and Operations you will:

• Administrate/oversee the provision of clinical care and provide supervision, leadership and guidance to designated staff and team professionals to achieve excellence in client care.
• Oversee patient flow and access on a 24/7 basis to ensure timely and appropriate patient placement from one care level to another.
• Work in conjunction with the Manager to identify and alleviate barriers to effective patient flow and provision of care.
• Coordinate work activities to ensure an efficient and high standard of care and effective utilization of client care resources to meet operational needs.
• Oversee and provide supervision to designated staff and team professionals including continuous communications, conflict resolution, performance recognition, coaching, performance management, safe work practices, workload and staffing issues.
• Conduct Attendance Wellness Promotion (AWP), Respectful Workplace, accommodation and other meetings in conjunction with an HR Advisor.
• Recruit, hire, select, mentor and retain staff.
• During evenings, nights, and weekends, deal with behavioural or clinical issues such as substance issues, clinical performance, sleeping more than 30 minutes on night shift, as they arise, by having a conversation with the employee to assess whether the employee is safe and competent to continue work or needs to be sent home during the shift.
• Follow up with Manager and HR Advisor promptly to review the next steps in the investigation process.

Qualifications

Education & Experience

• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
• Baccalaureate in Nursing, supplemented with leadership and business management courses.
• Five (5) years’ recent clinical experience including one year of experience in bed utilization and/or two (2) years’ of progressive leadership experience in a supervisory and/or administrative capacity in an acute care setting or an equivalent combination of education, training and experience.
• Completion of post basic specialty nursing certificate/program may be required.

Knowledge & Abilities

• Demonstrated critical ability to function as a strong team leader, motivator, coach/mentor and team member within a complex multidisciplinary setting.
• Demonstrates a high level of clinical and performance management acumen.
• Demonstrated ability to continuously communicate effectively and strategically with colleagues, physicians and health care staff, both one-on-one and in groups.
• Demonstrated ability to provide clinical and administrative supervision and consultation.
• Utilizes strong critical thinking and problem solving skills when making decisions, resolving issues/conflict.
• Demonstrated listening and information seeking skills that promote open and direct communication and lead to a cooperative approach to problem solving.
• Demonstrated ability to plan, set priorities, organize work and meet deadlines.
• Comprehensive knowledge of various health care disciplines and their role within health care.
• Demonstrated strong facilitation and team building skills and ability work both independently and collaboratively.
• Demonstrated ability to model and foster a positive, collaborative and respectful team working environment.
• Demonstrated strong ability to manage and deal effectively with, and guide others in, the resolution of conflict issues.
• Demonstrated ability to adjust to new or unexpected events.
• Demonstrated systems analysis capability.
• Ability to maintain a high level of professional confidentiality.
• Demonstrated knowledge of basic research principles and practices.
• Demonstrated ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Demonstrated skill in CPR techniques and Advanced Cardiac Life Support techniques.
• Advanced computer literacy to operate a computerized client care information system, bed management technology and word processing, spreadsheet, databases, Internet and e-mail software.

Closing Statement

Prior to Posting, please contact Comp/Class – Job Description Under Review. As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2025.Only short-listed applicants will be contacted for this posting.