Supervisor, Repairs & Warranty

Porter Airlines Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Porter Airlines recherche un superviseur pour les réparations et la garantie afin de diriger les équipes Réparations et RMA et d'assurer la disponibilité des pièces et outils pour la maintenance des aéronefs.

Le candidat idéal possède une solide expérience en approvisionnement TechOps dans l'aviation, une expérience managériale et une maîtrise des procédures et de la sécurité, avec une grande attention aux détails et d’excellentes compétences en communication.

Qualifications

• Post-Secondary education in a relevant field.
• Minimum 10 years experience in TechOps procurement role.
• Minimum 5 years experience in TechOps supervisor role.
• Previous experience in the aviation industry required.
• Previous experience in a supervisory/leadership role required.
• Previous experience in repair and warranty required.
• Strong organizational skills with demonstrated ability to meet deadlines.
• Superior written and verbal communications skills, coupled with highly developed interpersonal skills.
• Effective analytical and presentation skills.
• High degree of accuracy and attention to detail.
• Experience with AMOS an asset.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Support in creation, issuance, execution and monitoring of policies & procedures
• Monitor workforce level and adjust as required
• Responsible for time keeping and overtime approvals
• Collaborate with other team such as Stores, Inventory Control, Planning etc. to process part queries and technical assistance requests
• Accurately process all repair, exchange, and RMA orders to ensure an uninterrupted flow of aircraft parts to the operation, ensuring that vendors meet the agreed turnaround time
• Manage Vendor contracts ensuring requirements are met with regards to pooling orders, consignment orders, core returns and other stipulations outlined in our agreements
• Guide RMA team in submitting warranty claims to various vendors based on Aircraft, Purchase, Repair, SB, AD and other warranties Porter Airlines is entitled to
• Review vendor competencies and ensure that procured parts have required certifications
• Maintain records and files according to the company’s policy, including vendor audit forms
• Proactively work on clarifications and discrepancies with all stakeholders as they occur
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as assigned

Skills

Organisation

Communication écrite et verbale

Interpersonnel

Analytique et présentation

Rigueur et attention aux détails

Education

Post-Secondaire dans un domaine pertinent

Tools

AMOS

Microsoft Office Suite

Job description

Résumé du travail

Reporting to the Manager Strategic Procurement and Supply Chain Optimization, the Supervisor, Repairs & Warranty will oversee the Repairs and RMA teams to ensure appropriate availability of parts and tools for supporting aircraft maintenance.

Devoirs et responsabilités

• Support in creation, issuance, execution and monitoring of policies & procedures
• Monitor workforce level and adjust as required
• Responsible for time keeping and overtime approvals
• Collaborate with other team such as Stores, Inventory Control, Planning etc. to process part queries and technical assistance requests
• Accurately process all repair, exchange, and RMA orders to ensure an uninterrupted flow of aircraft parts to the operation, ensuring that vendors meet the agreed turnaround time
• Manage Vendor contracts ensuring requirements are met with regards to pooling orders, consignment orders, core returns and other stipulations outlined in our agreements
• Guide RMA team in submitting warranty claims to various vendors based on Aircraft, Purchase, Repair, SB, AD and other warranties Porter Airlines is entitled to
• Review vendor competencies and ensure that procured parts have required certifications
• Maintain records and files according to the company’s policy, including vendor audit forms
• Proactively work on clarifications and discrepancies with all stakeholders as they occur
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as assigned

Compétences comportementales

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Post-Secondary education in a relevant field
• Minimum 10 years experience in TechOps procurement role
• Minimum 5 years experience in TechOps supervisor role
• Previous experience in the aviation industry required
• Previous experience in a supervisory/leadership role required
• Previous experience in repair and warranty required
• Strong organizational skills with demonstrated ability to meet deadlines
• Superior written and verbal communications skills, coupled with highly developed interpersonal skills
• Effective analytical and presentation skills
• High degree of accuracy and attention to detail
• Experience with AMOS an asset
• Proficiency in Microsoft Office Suite

Description de l'entreprise

Depuis 2006, Porter Airlines améliore l’expérience en classe économique pour chaque passager en s’assurant d’offrir un accueil chaleureux misant sur le style, l’attention et le charme. Son parc aérien d’aéronefs Embraer E195-E2 et De Havilland Dash 8-400 dessert l’Amérique du Nord, y compris le réseau canadien d’un océan à l’autre, les États-Unis, le Mexique, les Caraïbes, et l’Amérique centrale. Porter Airlines, dont le siège social est situé à Toronto, est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennesMD. Visitez www.flyporter.com/fr-ca/ ou suivez @porterairlines sur Instagram, Facebook et X.