Supervisor - Part Time - Food Department

Shoppers Drug Mart; Barrie; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in health and beauty services is looking for a Customer Service Manager at their local store. This role involves managing cashier functions, training staff, ensuring compliance with store policies, and enhancing customer satisfaction. Join a community-focused business with competitive pay and benefits.

Benefits

Purchase discount program

Flexible schedules

Online learning through Academy

Qualifications

• Strong planning and judgment skills.
• Ability to think independently and organize effectively.
• Problem-solving skills to ensure customer satisfaction.

Responsibilities

• Manage customer service functions including cashier supervision and merchandising.
• Train staff on policies and procedures.
• Implement loss prevention standards.

Skills

Planning

Judgment

Decision-making

Problem-solving

Organizational skills

Tools

Computer literacy

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

Summary:

Managing customer service functions, including cash handling, cashier supervision, and merchandising.

Responsibilities:

Human Resources:

• Ensure cashier and merchandising staff comply with all store policies and procedures.
• Train cashiers and merchandisers in their job functions.
• Provide ongoing guidance and instruction.

Loss Prevention:

• Implement loss prevention standards, manage daily cash inventory, cashier tracking, tracking sheets, and PC Optimum procedures.

Customer Service:

• Ensure store employees present a proper image according to the Uniform Policy.
• Assist customers with inquiries about product locations, rainchecks, etc.
• Resolve customer issues following established guidelines (refunds, exchanges, etc.).
• Promote the Customer Satisfaction Index (CSI) survey.

Merchandising:

• Maintain clean and organized shelves with proper product rotation.
• Set up and take down product displays as directed by the Assistant or Floor Store Manager.

General:

• Maintain store cleanliness and image standards.
• Comply with health and safety regulations.
• Perform clerical and banking duties as needed.
• Adhere to all store policies and loss prevention procedures.
• Perform cashier duties when necessary.

Qualifications:

• Strong planning, judgment, and decision-making skills.
• Ability to think independently and organize the store effectively.
• Problem-solving skills to ensure customer satisfaction.

Experience:

• Computer literacy.
• Organized with efficient time management skills.
• Knowledge of products and supplies.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care for your patients, co-workers, customers, and community.

Our Associate Owners value Canada's diversity, reflecting it in the products they sell, the people they hire, and the store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe in doing the right thing by complying with laws, which is part of our Code of Conduct—reinforcing the expectations of our customers and stakeholders.