Supervisor, Operations (TBS)

The Beer Store; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Beer Store in Ottawa operates a large distribution centre and seeks a Supervisor, Operations to lead day-to-day activities in a fast-paced, unionized warehouse. You will drive performance, safety compliance, and service to retail and wholesale customers.

This on-site role requires strong leadership, clear communication, and the ability to motivate teams across shifts in a 24/7 environment, with responsibilities spanning inventory, fleet and compliance duties.

Qualifications

• 3–5 years of operations experience.
• SAP experience is a plus.
• Unionized environment experience is a strong asset.
• Valid G-class driver’s license required.

Responsibilities

• Supervise the shift activities within a busy unionized DC environment.
• Train new and existing employees and manage performance.
• Ensure customer service targets and goals are met.
• Ensure Health & Safety, operational and budgetary efficiencies are achieved.
• Demonstrate dedication to customer service and company standards.
• Handle inventory, fleet and warehouse management, quality control, SOX and audit compliance.

Skills

Problem solving

Communication

Leadership

Interpersonal skills

MS Office

Decision making

Education

High school diploma

Post-secondary asset

Tools

SAP

Job description

Becoming experts on beer doesn't happen overnight. Since 1927, The Beer Store has been part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage alcohol recycling and stewardship. Our success is driven by the people behind our business. Across our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings passion, expertise, and a commitment to exceptional service every day. We are proud to foster a respectful and inclusive culture where diverse perspectives and experiences help us grow, innovate, and succeed together. Whether we're supporting our customers, advancing sustainability initiatives, giving back to our communities, or creating a safe and welcoming workplace, we are united by a shared commitment to doing what's right. Recognized as one of Canada's Greenest Employers in 2025 and 2026, The Beer Store continues to build on a proud legacy while investing in the future, and we're always looking for talented people to join us on that journey.

The Role

We are currently searching for aSupervisor, Operationsreporting to theManager, DC Operations. This is aFull-Time Permanentopportunity.As a member of our Distribution team, you will play a critical leadership role in supporting day-to-day warehouse operations in a fast-paced, unionized environment. You’ll be responsible for driving operational performance, ensuring compliance with health and safety standards, supporting inventory and fleet management, and delivering exceptional service to our retail and wholesale customers. Success in this role requires strong communication and people leadership skills, sound decision-making, and the ability to motivate and guide teams in a 24/7 environment.

Location

Onsite at the Ottawa Distribution Centre

What You'll Be Doing

• Supervise the shift activities within a busy unionized DC environment
• Training of new and existing employees and performance management
• Ensure that customer service targets and goals are successfully met
• Ensure the company’s Health and Safety, Operational and Budgetary efficiencies are met
• Exemplify the Company’s dedication to customer service
• Other responsibilities involve Inventory, Fleet and Warehouse Management, Quality Control, SOX and Audit compliance
• The availability to work all shifts in a 24-hour operation is necessary to succeed in this role
• Other related duties as assigned

Who You Are - Your Knowledge, Skills & Experience

Education

• High school diploma or equivalent required
• Post-secondary education is considered an asset

Experience

• A minimum of 3 - 5 years of operations experience
• Previous experience with SAP is considered an asset
• Previous experience working in a unionized environment would be a strong asset
• This role requires that you hold a valid "G" class licence

Skills

• Excellent problem-solving and analytical skills
• Strong verbal and written communication skills with the ability to communicate with employees across all levels of the organization
• Proven leadership ability to effectively manage the team of direct reports
• Demonstrates positive interpersonal skills with peers, leaders, internal and external customers
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• The ability to make sound decisions in a timely fashion