Supervisor - Operations

WESCO Distribution; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Job summary

A logistics company in Edmonton is seeking a Supervisor – Operations to oversee warehouse departments, ensuring compliance with safety and company standards. The ideal candidate has at least 3 years in warehouse operations and experience leading teams. This role involves inventory control, training associates, and enhancing operational processes. Physical demands include the ability to lift heavy packages and operate machinery.

Qualifications

• 3 years warehouse and distribution operations experience.
• 1 year experience leading warehouse associates.
• Ability to operate a forklift or have the ability to obtain certification.

Responsibilities

• Oversee one or more departments within a warehouse operation.
• Train, coach, and counsel warehouse associates.
• Ensure compliance with safety, audit, and company policies.

Skills

Strong communication and interpersonal skills

Attention to detail

Strong time management skills

Ability to anticipate and prepare for customer needs

Education

High School Degree or Equivalent

Tools

Forklift

Hand and power tools

Job description

As the Supervisor – Operations, you will oversee one or more departments within a warehouse operation, including receiving, picking, packing, shipping, wire cutting, light assembly, and general warehouse housekeeping. A key component of this role includes inventory control and accuracy, where you will be responsible for supervising inventory-related functions and ensuring alignment with customer requirements and company standards.

You will train, coach, and counsel warehouse associates and have a minimum of 2 or more direct reports. You will work closely with leadership to develop and improve operational processes while complying with safety, audit, and company policies. This role requires a proactive, process-oriented mindset focused on continuous improvement and operational excellence.

Responsibilities:

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training
• Oversee daily inventory control activities, including cycle counts, audits, reconciliations, and adjustments.
• Develop and enforce inventory accuracy procedures and controls.
• Maintain accurate records of inventory transactions and discrepancies.
• Investigate inventory variances and implement corrective actions.

Qualifications:

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations:

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).

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