Supervisor of Information Technology (IT) Support Services

Oxford County; Woodstock; Hybrid; CAD 91,000 - 114,000; Full time

Benefits offered by this job

Health and dental benefits

Employee and Family Assistance Plan

Vacation and Sick Leave

Professional development and tuition

Flexible work arrangements (occasional

Job summary

Oxford County is seeking a Supervisor of Information Technology (IT) Support Services to oversee the day-to-day operations of the IT Support Services Team within Oxford County and manage four direct reports.

The role ensures timely resolutions for support requests, maintains IT Support Service operations, and provides advanced escalation support for all required sites across the organization. Strong leadership and communication are essential.

Qualifications

• Post-secondary education in Computer Science and Information Technology or related discipline.
• Demonstrated experience leading a team and providing front line customer service.
• Demonstrated senior level experience supporting Microsoft desktop operating systems and productivity suites.
• Experience supporting Microsoft 365 environments, including user onboarding/offboarding activities.
• Demonstrated working knowledge of networking technologies.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Able to take initiative and work independently.
• Time management skills including prioritization of tasks, scheduling and goal setting.
• Experience with budget development is preferred.

Responsibilities

• Oversee day-to-day operations of the IT Support Services Team with four direct reports.
• Ensure timely resolutions for support requests and maintain IT Support Service operations.
• Provide next level support for required sites across Oxford County.

Skills

Team leadership

Customer service

Troubleshooting

Networking

Written and verbal communication

Time management

Education

Post-secondary education in Computer Science or IT

Tools

Microsoft 365 environments

Windows desktop OS

Macintosh computers

Microsoft-based servers

Job description

Supervisor of Information Technology (IT) Support Services

Position: Supervisor of Information Technology (IT) Support Services

Competition number: 2026-79

Location: Human Resources & Corporate Services

Employment Status: Permanent Full-time

Reporting to: Manager of Information Technology

Union affiliation: Non-union

Wage range: $49.94/hr - $62.43/hr ($90,890.80– $113,622.60)/Annually

Hours of work 35/Week

Vacancy Reason: Existing Vacancy

WHAT WE OFFER:

• Comprehensive health and dental benefits plan effective immediately
• Employee and Family Assistance Plan available
• Competitive Vacation and Sick Leave policies
• Professional development and tuition reimbursement opportunities
• Flexible Work Arrangements, including occasional hybrid work

POSITION SUMMARY

As a member of the Information Technology (IT) Team, the Supervisor of Information Technology (IT) Support Services oversees the day-to-day operations of the IT Support Services Team within Oxford County and has four direct reports. This position is responsible for maintaining IT Support Service operations, ensuring timely resolutions for support requests, and providing next level support for all required sites.

QUALIFICATIONS:

• Post-secondary education in Computer Science and Information Technology or related discipline.
• Demonstrated experience leading a team and providing front line customer service.
• Demonstrated senior level experience supporting Microsoft desktop operating systems and productivity suites.
• Experience supporting Microsoft 365 environments, including user onboarding/offboarding activities.
• Demonstrated working knowledge of networking technologies.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Able to take initiative and work independently.
• Time management skills, including prioritization of tasks, scheduling, and goal setting.
• Experience supporting Macintosh computers (laptops/workstations) (asset).
• Recent experience administering Microsoft-based servers in a corporate environment (asset).
• Experience with budget development is preferred.
• Information Technology Infrastructure Library (ITIL) certification (asset).
• Knowledge of relevant trends, best practices and legislation and regulations.
• An acceptable Criminal Record Check will be required.

POSTING DATE: Monday, October 5, 2026
CLOSING DATE: Monday, October 19, 2026, 2026, by 4pm

Oxford County is committed to fostering diversity, equity, and inclusion throughout the Corporation. Oxford County promotes representational and employment equity to represent and serve our communities well. Oxford County is an equal opportunity employer and welcomes applications from all qualified individuals, including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups.

Oxford County is committed to fostering an accessible and equitable recruitment process for all applicants. The County will attempt to provide reasonable accommodations to ensure the applicant’s full participation if requested.

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, resumes are only accepted in response to advertised vacancies and will be used for the purposes of determining eligibility for employment only. We appreciate all resumes, but only those selected for interviews will be contacted.

If you require any document in an accessible format, contact us via email, in person, by telephone, or in writing using the contact information above.