Supervisor-Municipal Enforcement Officer III

City Of Edmonton; Edmonton; Hybrid; CAD 75,000 - 96,000; Full time

Job summary

The City of Edmonton is seeking a Supervisor-Municipal Enforcement Officer III to lead a team responsible for enforcing local bylaws. This role requires strong leadership skills and a commitment to promoting community standards. The successful candidate will engage in public education, manage complex enforcement issues, and develop staff capacity. Join a dynamic environment where you can make a significant impact in maintaining the vibrancy of Edmonton.

Qualifications

• Five years of public contact experience essential.
• Three years of diverse bylaw enforcement experience required.
• Minimum one year of supervisory experience needed.

Responsibilities

• Supervise Municipal Enforcement Officer II staff and oversee daily assignments.
• Analyze data to adjust staffing in response to service needs.
• Deliver timely enforcement responses to politically sensitive matters.

Skills

Leadership

Communication

Problem Solving

Conflict Resolution

Education

Two-year diploma in Law Enforcement

Post-secondary training in Business Administration

Tools

Google Suite

Job description

Are you a seasoned enforcement professional with a passion for community standards, bylaws, and a knack for leadership? The City of Edmonton is seeking a dedicated and experienced Supervisor-Municipal Enforcement Officer III to guide and inspire a team of Municipal Enforcement Officers. You will lead and engage your team in increasing adherence to City bylaws through public education and enforcement. You will foster positive relationships with internal and external partners and implement innovative solutions to complex enforcement challenges. If you thrive in a dynamic environment, are committed to public service, and possess strong supervisory skills, we encourage you to apply and contribute to making Edmonton a vibrant city for all.

What will you do?

• Provide field and office supervision to Municipal Enforcement Officer II staff, applying transformational leadership to build organizational and employee capacity
• Act as a coach, mentor, and counselor, empowering staff for growth and development to enhance officer and area performance
• Organize and oversee daily work assignments and review enforcement activities to ensure legislation is being appropriately interpreted and enforced and resources are being appropriately allocated to meet operational goals
• Analyze statistical data to adjust district staffing deployment levels in response to service needs, trends, and operational gaps, reassigning resources to address emerging issues
• Identify and evaluate officer performance, investigate employee performance matters, and make recommendations for discipline and corrective measures
• Develop employee development plans, conduct performance evaluations, and make recommendations regarding compensation raises and probations
• Deliver measured and timely enforcement responses to politically sensitive matters, emergent issues, and complex enforcement undertakings
• Interpret and apply legislation based on legal soundness, scope of duties, resource availability, and the spirit of the law
• Investigate highly complex or politically sensitive enforcement matters and customer complaints
• Develop and apply innovative solutions to address community-based bylaw concerns, reduce recidivism, and increase voluntary compliance
• Coordinate and deploy multidisciplinary approaches to bylaw infractions where traditional enforcement measures have been ineffective
• Oversee and monitor remedial enforcement action, including snow removal, weed cutting, graffiti removal, and property cleanups conducted under the Municipal Government Act and Weed Control Act
• Review and approve Municipal Government Act Orders, work orders, invoices, and tickets issued by municipal enforcement officers
• Respond to inquiries in writing and verbally from citizens, Councillor's offices, interested parties, and other City of Edmonton staff, advising on bylaw requirements and ramifications for non-compliance
• Prepare special reports on specific situations in contention, including court briefs for Court of King's Bench and court injunction applications
• Develop, update, and deliver training programs and orientation to staff on operating procedures, investigative techniques, legislation, and use of technology/equipment
• Draft, consult on, and implement operational policies, procedure, and manuals with an eye to process improvement and change management. This may include executing a variety of projects required to effect changes needed to operationalize new policies and procedures
• Other duties as assigned

Qualifications

• Completion of a two-year diploma in Law Enforcement from a provincially recognized institute or college
• Supplemented by post-secondary training in Business Administration and/or Management development
• Five (5) years of public contact experience
• Three (3) years of diverse bylaw enforcement experience
• Minimum 1 year experience in a related supervisory capacity

Assets:

• Post-secondary training in Business Administration and/or Management development
• Additional coursework/training in enforcement & security, public administration, change management or leadership

Skills required for success:

• Ability to effectively and efficiently plan, assign, supervise and evaluate the work of others, and monitor performance for timeliness, quality, productivity, and safety standards
• Ability to effectively interpret and apply the concepts, principles and behaviors consistent with leading, motivating and encouraging staff
• Strong leadership skills including the ability to promote and maintain a positive, team oriented environment and the ability to build and maintain a positive team morale
• Considerable knowledge of relevant municipal bylaws, provincial acts, procedures, investigative techniques, rules of evidence, and court processes
• Excellent communication and problem solving skills; including the ability to resolve conflict with citizens in difficult situations while ensuring fair and consistent enforcement of bylaws
• Ability to meet deadlines, work effectively under public pressure, negotiate and resolve conflicts
• Ability to collaborate and build trust, obtain input, understanding, and participation from staff
• Willingness to take calculated risks in order to create and implement positive change
• Excellent writing skills with the ability to draft reports, policies, training materials, and correspondence clearly presenting information and recommendations
• Computer proficiency including but not limited to Posse Winchester, Posse App and Google Suite
• Ability to make and communicate difficult decisions to staff with clarity, empathy and transparency
• Ability to consider and integrate the interests and perspectives of key stakeholders such as business partners, council members and citizens, when making decisions
• Alignment to our Cultural Commitments and Leadership Competencies
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Valid Intermediate First Aid - CPR - Level C
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
• Valid Alberta Class 5 driver's license (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with City of Edmonton policy which may require business auto insurance
• Applicants may be tested

Work Environment:

• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits.

Up to 1 temporary full-time position for up to 11 months

Hours of Work: 33.75 or 40

Salary Range: $43.098 - $54.113 Hourly $75,927.900 - $95,333.580 Annually (33.75);$40.727-$51.131 Hourly; $85,037.980-$106,761.530 Annually (40)

Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CUPE, CSU 52 or IBEW and will be forthcoming shortly.

Talent Acquisition Consultant: PC/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Municipal Enforcement Officer III
Posting Date: Jun 02, 2025
Closing Date: June 9, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Community Services
Work Location(s): Versa Building, Suite 200, 9304 - 41 Ave Edmonton T6E 6G8