Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada)

International Programs Group; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Supervisor for Municipal Claims with a focus on remote working across Canada. The role involves leading change initiatives, managing complex liability claims, and mentoring team members. Ideal candidates will have 7-10 years of experience in casualty claims and demonstrate strong leadership and communication skills.

Qualifications

• 7-10 years of casualty claims experience, including professional lines.
• Supervisory or team leadership experience is an asset.
• Knowledge of Lloyd’s claims processes is advantageous.

Responsibilities

• Lead and champion change initiatives.
• Manage governmental liability claims and examine complex liability cases.
• Oversee claims payments and settlements through trust accounts.

Skills

Leadership

Communication

Analytical Skills

Organizational Skills

Problem-Solving

Education

College diploma or equivalent education / experience

CIP designation

Tools

MS Office

Job description

Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada)

Join to apply for the Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada) role at International Programs Group .

Company Overview

ClaimsPro LP - International Programs Group (IPG) is an independent Third-Party claims Administrator providing claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, and organizations with high deductibles or self-insured retention. Operating across Canada with offices in Toronto, Montreal, and Vancouver, IPG employs specialized examiners and holds licensing in all provinces. More information at internationalprogramsgroup.com .

Note : Although primarily a remote position, attendance at the office may be required for training, meetings, or client interactions with prior notice.

Role Responsibilities

• Lead and champion change initiatives.
• Mentor and inspire examiners, fostering a strong team environment.
• Manage coaching, feedback, and performance to ensure service excellence.
• Assist the Manager of the Public Sector Group as needed.
• Act as an examiner for Lloyds accounts, ensuring prompt and quality claims service.
• Manage governmental liability claims and examine complex liability cases.
• Coordinate with Field Adjusters during investigations.
• Settle claims directly with claimants or representatives.
• Oversee claims payments and settlements through trust accounts.
• Communicate effectively with stakeholders to meet client needs.

Qualifications

• College diploma or equivalent education / experience.
• CIP designation is an asset.
• 7-10 years of casualty claims experience, including professional lines.
• Supervisory or team leadership experience is an asset.
• Experience with professional liability and complex coverage analysis.
• Knowledge of Lloyd’s claims processes is advantageous.
• Ability to lead adjusters and work collaboratively.
• Effective communication skills, both written and oral.
• Positive attitude and customer service focus.
• Strong analytical and organizational skills.
• Proactive problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency in MS Office and navigating various systems.

SCM Insurance Services encourages applications from people with disabilities. Accommodations available upon request. Unsolicited resumes from third-party recruiters will not be accepted.

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Supervisor Municipal • Toronto, ON, Canada