Supervisor, Multi Unit Account Administration

Intercity Packers Ltd.; Delta; Hybrid; CAD 72,000 - 90,000; Full time

Job summary

A leading food service distribution company, under the name Intercity Packers Ltd., seeks a Supervisor for Multi-Unit Account Administration in Delta, BC. The role requires overseeing a team, solving customer issues, and maintaining service standards. Candidates should possess strong leadership and communication skills, alongside a proven background in customer service. This position offers a competitive salary range and comprehensive benefits after 30 days of employment.

Benefits

Medical, Dental, Prescription Drug, and EAP Benefits

Company matching RRSP

Profit Sharing

Family culture and advancement opportunities

Qualifications

• Three or more years of customer service and business experience.
• Leadership experience preferred.
• Ability to multi-task and prioritize work.

Responsibilities

• Supervises a team of Multi-Unit Account Coordinators and Project Specialists.
• Handles elevated customer issues and staff performance monitoring.
• Conducts interviews, hires, trains, and retains staff.

Skills

Excellent written and verbal skills

Strong problem-solving capabilities

Customer service focus

Analytical ability

Job description

Supervisor, Multi Unit Account Administration page is loaded

Supervisor, Multi Unit Account Administration

Apply locations Delta, British Columbia time type Full time posted on Posted 17 Days Ago job requisition id R-39897

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and wehave an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

Provides day to day direction and supervision for a team of Multi-Unit Account Coordinators and Project Specialists who support and service Multi-Unit chain customers. Ensures that best practices are observed and utilized. Responds to elevated customer issues or concerns. May perform similar duties and responsibilities of those supervised with a smaller customer portfolio.

Location : Delta BC

The successful candidate should be able to commute to the Delta DC at least 4 days a week.

The compensation package for this position ranges from $72,000 to $90,000 on an annual basis.

What We Offer :

• Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment

• FULL flex benefits program

• Company matching RRSP

• Profit Sharing

• Family culture and advancement opportunities

Essential Functions:

• Supervises a team of Multi-Unit Account Coordinators and Project Specialists.

• Interviews, hires, trains, and retains staff. Conducts performance monitoring of staff, initiates follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department.

• Mentors, motivates, and develops staff. Serves as a role model.

• May perform duties of the Multi-Unit Account Coordinator (provides excellent customer service, order entry, issue resolution and communication of information to and from customer, while working closely with the Account Managers and Customer Service Teams.

• Continually trains and develops all team members

• Assists and supports Multi-Unit Account Coordinators by:

  • Fielding elevated customer concerns

  • Working with the divisions and other departments to streamline workflows

  • Develop and improve process workflows

• Holds bi-weekly one on one meetings with all team members

• Performs semi-annual reviews on all direct reports

• Facilitates department HR administrative work

• Maintains appropriate staffing levels

Knowledge / Skills / Abilities:

• Excellent written, verbal, organizational and communication skills

• Strategic thinker who possesses strong problem-solving capabilities.

• Ability to prepare and deliver effective presentations and speak as a departmental representative.

• Ability to multi-task, prioritize work independently or within a team environment.

• A strong customer service focus.

• Strong analytical ability.

• Ability to develop solutions to complex problems and ensures those solutions are consistent with organizational objectives.

• Three or more years of customer service and business experience. Previous leadership experience preferred.

We thank all applicants for their interest, however only those selected for the next stage will be contacted.Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

About Us

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Since our 1897 founding, Gordon Food Service has grown to become the largest family-managed broadline foodservice distribution company in North America. While we’ve been growing pretty much continuously over these 120+ years, we’ve remained consistent at the core of what and who we are: passionately committed to customers and employees. Being part of Gordon Food Service means being part of something important, something bigger than oneself. Join us.