Supervisor, Middle Office

Citco GSGS; Nova Scotia; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a pioneering firm in the asset servicing sector, where your expertise in financial services will be valued. In this role, you'll lead a dynamic team responsible for ensuring the integrity of client transactions through reconciliations. Your advanced skills in MS Excel and strong analytical abilities will empower you to coach and develop staff while maintaining high standards of accuracy and timeliness. This role offers a unique opportunity to contribute to a respected organization that prioritizes innovation and client satisfaction, all within a supportive and inclusive work environment. If you're ready to elevate your career and make a significant impact, this position is for you.

Benefits

Flexible working arrangements

Training and education support

Diversity and inclusion initiatives

Qualifications

• 4+ years in Financial Services with strong product knowledge.
• Advanced skills in MS Excel and customer relationship management.

Responsibilities

• Assist in managing a team within the Reconciliations and Client Service group.
• Supervise Analysts, ensuring effective work and troubleshooting issues.

Skills

Financial Services

Customer Relationship Management

Analytical Skills

Communication Skills

Supervisory Skills

Product Knowledge

MS Excel

Education

Bachelor's Degree

Master's Degree

Job description

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

About You:

• You have a Bachelor or Master level degree.
• You have 4+ years in Financial Services.
• You have Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
• You have advanced skills in MS Excel.
• You have strong customer relationship management skills.
• You have strong analytical skills.
• You have experience supervising/coaching staff.
• You have excellent communication skills.
• You have knowledge of Hedge or Mutual Funds.
• Professional accounting designation is an asset.

Our Benefits:

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role:

• Assist in the management of a team within the Reconciliations, Client Service and Delivery group. The Reconciliations function is responsible for reconciling client transactions to third party data, to ensure the integrity and accuracy of the records. The focus of the CSandD function is to identify and resolve issues described in the 3rd party reconciliations, to ensure that the portfolio is maintained (cash flows and security updates), and that any residual risk is captured and signed off prior to production of financial statements.
• Have an in-depth understanding of the risks, cash flows and best practice protocols required to be able to service your clients and you will be diligent reviewing the work of others, assisting and coaching them to success. You will be able to support and execute sign off.
• Supervise a team of Analysts and Senior Analysts supporting them and your Manager in servicing your clients.
• Ensure the team is able to work effectively, troubleshooting technical issues and working with the Manager to ensure that people are well matched to their work.
• Work with your team and with clients to ensure that risk on positions and activity is captured, with exposures supported or escalated.
• Monitor and manage regular break resolution and month end signoff responsibilities, ensuring consistent timeliness and accuracy. Ensure that best practice protocols are consistently applied.
• Be a subject matter expert on Reconciliation processes and systems; well versed in financial instruments and the economics of maintaining positions (both theoretical and practical application in our internal system).
• Support the conversion of any new clients and existing migrations, actively managing projects through to successful integration.
• Coach and develop staff to perform successfully in their current roles and develop them into leadership positions.