Supervisor, Logistics (LTL) - Hybrid Work Environment

Mansfield Oil Company; Tyendinaga; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Logistics Supervisor to lead their dynamic team in a hybrid work environment. This role is pivotal in managing day-to-day logistics operations, ensuring timely delivery, and fostering strong relationships with customers and vendors. The ideal candidate will possess a Bachelor's degree and have a proven track record in logistics and customer service. You'll have the opportunity to coach and develop your team while implementing strategies that drive performance and efficiency. Join a forward-thinking company that values teamwork and innovation, and make a significant impact on their operations.

Qualifications

• 3+ years of experience in logistics or customer service.
• Strong organizational and communication skills.

Responsibilities

• Manage logistics operations and ensure on-time delivery.
• Coach and mentor team members for high performance.

Skills

Customer Service

Logistics Management

Excel Proficiency

KPI Development

Vendor Relations

Education

Bachelor's Degree in Business

Tools

Microsoft Suite

Job description

Please note that a hybrid work environment is available once training is completed (3 days in the office, 2 days remote)

The Supervisor, Logistics is responsible for managing the day-to-day operations for an assigned product line's logistics team (either Less-than Truck Load or Diesel Exhaust Fluid) while interfacing with the DeliveryOne Network, BT, Payables, Sales and Customer Operations to ensure on-time delivery execution as well as accurate and efficient customer onboarding.

Responsibilities

Coaching and Mentoring

• Develop sound training and clear strategies to keep team members focused on high performance throughout the year
• Develop a coaching strategy for staff to achieve or exceed goals and objectives

• Regularly review performance with staff
• Help staff focus on what is within their control to achieve success
• Celebrate success
• Quickly address performance issues in a constructive manner
• Create positive accountability and follow-up to achieve goals

• Provide a regular feedback strategy for the department and other Mansfield Oil departments to evaluate results and make improvements
• Ensure swift responsiveness and facilitate an environment of clear and concise communication throughout those parties impacted
• Coordinate team member scheduling and staffing to ensure excellent customer service.
• Provide a regular feedback strategy for the department to evaluate results and make improvements through a weekly status report
• Maintain monthly reporting pertaining to logistics operations

Daily Operations and Customer Service

• Prioritize daily responsibilities within the operations team, responding to all internal and external stakeholder requests in timely manner
• Oversee new customer onboarding process and hyper-care
• Coordinate with bid team to ensure accurate pricing, set ups, and transitions
• Coordinate with internal departments to improve communications and processes
• Implement and execute projects to support Mansfield's strategic growth model
• Strengthen positive and enduring relationships with external vendors and customers that foster teamwork, high customer satisfaction, and maximum profitability for Mansfield Oil
• Support Pre-Invoice billing team with escalated billing requests
• Supervise team to source and execute same day delivery requests
• Proactively work with Payables Team to ensure vendors are being paid on-time without issues
• Identify and address problem areas with carriers & vendors in a timely and constructive manner using root cause analysis and proactive measures

Other Duties as Assigned

Position Requirements

Formal Education & Certification

• Bachelor's Degree in business or related or related work experience

Knowledge & Experience

• At least 3 years' work experience post-college
• At least 2 years' work experience in customer service, logistics and/or vendor relations
• Supervisor/management experience a plus
• Intermediate to expert Excel proficiency and confidence in other Microsoft Suite programs
• Intermediate to advanced knowledge of US geography
• Experience in developing & managing KPI's (Key Performance Indicators)
• Experience in rate negotiation
• Petroleum experience a plus

Qualifications & Characteristics

• The ability to resolve customer complaints and vendor issues effectively and efficiently
• The ability to interact confidently with all levels of Senior Management
• Strong organization and time management skills
• Outstanding oral and written communication skills
• A strong desire to coach and develop employees
• Ability to lead with a positive attitude

Work Environment

• Hybrid work environment available once training is completed
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.