Supervisor, Integrated Clinical Projects & Administration

Mosaic Primary Care Network; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Supervisor for Integrated Clinical Projects & Administration. This role involves leading a clinical support team, ensuring high-quality patient care, and fostering a collaborative environment. The ideal candidate will have a strong background in healthcare administration and experience in managing multidisciplinary teams. With a commitment to quality improvement and operational efficiency, you will play a vital role in enhancing patient services. Join a forward-thinking organization that values teamwork and innovation in delivering healthcare solutions.

Benefits

Comprehensive health and dental coverage

Health Care Spending Account

Group RRSP matching program

Professional development opportunities

Generous vacation and paid time off

Qualifications

• 5+ years experience in a clinic setting, with supervisory experience.
• Excellent communication and time management skills.

Responsibilities

• Oversee day-to-day operations of clinical support teams.
• Drive quality improvement initiatives and monitor performance.

Skills

People Management

Team Leadership

Data Management

Communication Skills

Quality Improvement

Education

Bachelor's degree in healthcare administration

Certification in project management

Certification in change management

Tools

Microsoft Office Suite

Practice Solutions Suite

Job description

Supervisor, Integrated Clinical Projects & Administration

Job Category: Exempt

Requisition Number: SUPER001373

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• Posted : May 8, 2025
• Full-Time

Locations

Showing 1 location

Description

Supervisor, Integrated Clinical Projects & Administration

Status:Regular Full-Time (1.0 FTE)

Reporting To:Manager, Clinical Quality

Date Available:Negotiable

Hours of Work: 7.75 hours per day, 38.75 hours per week

Exempt/Non-Exempt:Exempt

Classification:N/A

Program/Department:Patient Access & Attachment

Salary Range:$85,000 - $110,000

Closing Date:May 18, 2025

About Us

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you!

Position Summary

Reporting to the Manager, of Integrated Clinical Projects and Administration, the Supervisor, Integrated Clinical Projects and Administration provides day-to-day leadership, supervision, and coordination of an assigned clinical support team working at the Mosaic PCN Clinic. They play a crucial role in ensuring the delivery of high-quality and consistent customer service and operational efficiency while fostering a positive team culture and leveraging team building opportunities to ensure a collaborative and cohesive team.

Leading a team of clinical support staff, responsibilities include setting expectations, developing staff through regular feedback, coaching and identification of development opportunities, as well as monitoring and evaluating performance, including conducting chart audits, data collection and review.

The Supervisor, Integrated Clinical Projects & Administration works closely with the Primary Care Managers to achieve programming goals; identify opportunities for program-and system-level improvements; drive quality improvement initiatives; and manage data collection and analysis to ensure continuous enhancement of patient care and clinic operations.

Key Responsibilities

People Management

• Recruits, orientates, and supports the development of specific clinical support teams to ensure that Mosaic PCN clinic has consistent service and highly performing teams.
• Provides support to the Manager, Clinical Quality in overseeing the day-to-day operations and performance of specific clinical support teams, including staff scheduling; team meeting preparation and delivery' performance monitoring and management; feedback, coaching and course correction when necessary.
• Trains and mentors team members to ensure adherence to standards and guidelines.
• Schedules regular one-on-one supervisory meetings with direct reports as well conduct probationary and trial reviews and performance evaluations.
• Provides support and appropriate mentoring to teams to help staff overcome challenges, manage their workload, and deal with complex patient cases.
• Coach team members towards improved competency and identify opportunities for professional development.
• Acts as a role model for staff. Encourages teamwork, fosters a positive work environment, and promotes staff development.
• Ensures that the appropriate controls, systems and procedures are developed and maintain to ensure accuracy, integrity and privacy of clinic and patient information. Ensures the adherence of best practice in clinic processes.
• Monitors and evaluates the work of their direct reports, including performing chart audit, data collection and review.
• Recognizes team members' contribution.

Program Planning, Evaluation, and Development

• Assists in the development and setting of operational goals and key performance indicators in conjunction with the Manager.
• Assists with the creation and implementation of plans to achieve operational goals.
• Assists with the planning and development of clinic and team programming, patient interventions, and patient pathways.
• Supports with data management including but not limited to monitoring charting accuracy and other performance metrics; data collection and reporting to assure quality service delivery; support quantitative and qualitative evaluation of processes and outcomes.
• Escalates opportunities and risks through proper processes by leveraging the right stakeholders across the organization.
• Enhances operational and clinical performance through data-driven collaboration with the QI team, using analytics and reporting tools to identify and act on improvement opportunities.
• Supports the specific clinical support teams in adopting and implementing new processes and procedures.
• Endorses team and organizational change as a champion for new initiatives.
• Promotes the program and services internally and externally.

Communication

• Demonstrated effective communication to ensure clarity, collaboration and alignment among teams, facilitating the seamless delivery of high-quality patient care and operational efficiency.

Relationship Management

• Develops and maintains strong, collaborative working relationships with both internal and external stakeholders.
• Works collaboratively with the Primary Care Managers to ensure all patients are provided with prompt, quality and consistent customer service, and all programs and teams are operating with high efficiency and quality.
• Develops and maintains trusting and effective relationships with direct reports.
• Acts as a role model and support for maintaining and strengthening working relationships within specific clinical support teams.

Customer Service

• Ensures teams deliver the best possible customer service and care to Mosaic patients and staff, following best practices for trauma-informed and culturally sensitive interactions and care.

Quality Improvement

• Supports the examination of workflow processes and implements changes as required for efficient clinic operations as per manager direction.
• Participates in QI initiatives including Plan-Do-Study-Act cycles, literature reviews, process mapping, etc.
• Ensures procedures and guidelines are accurate and current and participates in the regular review and updating of documentation.
• Oversees the gathering and analysis of data related to programs within the portfolio.

Safety

• Ensure OH&S and workplace safety practices are followed.
• Reports incidents in a timely manner, taking action and ensuring recommendations.
• Promotes a healthy work environment.

Performs other related duties as required.

Qualifications & Requirements

Education & Licenses

• Bachelor's degree in healthcare administration or other health related fields is required. Consideration may be given to relevant combinations of education and experience.
• Certification/training in project management is an asset.
• Certification/training in change management is an asset.

Experience

• Minimum of five (5) years previous experience working in a clinic setting.
• Minimum of one (1) year experience in a formal supervisory or leadership role.
• Experience with supervisory responsibilities in a unionized setting is preferred.
• Experience working with and/or leading multidisciplinary teams.
• Experience in program development, implementation, monitoring, and evaluation.
• Experience working with diverse vulnerable populations. Experience working with refugees or newcomers is an asset.
• Experience with quality improvement initiatives and methodologies is an asset.

Knowledge, Skills & Abilities

• Excellent working knowledge of Internet Explorer, Word, Excel, Outlook and Teams.
• Knowledge of Practice Solutions Suite an asset.
• Knowledge of medical clinic office processes including workflow best practices.
• Excellent time management skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, using tact and diplomacy in all interactions.

TheCore Competencieslisted below are identified by Mosaic leadership and should be demonstrated by all employees across the organization:

Practice Communication Excellence (Communication):

• Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Build Community-Feeling (Teamwork)

• Able to share due credit with coworkers, display enthusiasm, and team spirit and promote friendly group working environment.

Advocate for Patient/Client (Patient/Client Centricity)

• Able to demonstrate a high level of patient/client service delivery in a respectful and caring manner.

Understand the Values of Change (Adaptability)

• Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things with a positive attitude.

Embrace Culture and Diversity (Cultural Competency)

• Developing positive attitudes towards diverse populations; gaining knowledge of different life practices and world views.

Act with Professionalism (Personal Effectiveness)

• Takes personal responsibility for the quality and timeless of work and achieves results with little oversight.

In addition to the Core Competencies, theLeadership Competencieslisted below are identified by Mosaic leadership and should be demonstrated by all management across the organization:

Engage and Strengthen Others (People Management)

• Manages people development, their work activities and their performance with the goal of optimizing efficient use of talent.

Envision and Prepare for the Future (Business Acumen

• Demonstrates business foresight along with the ability to integrate diverse perspectives, exercising judgement around opportunities that represent the most potential.

Focus on Outcomes (Decision Making)

• Able to take action in solving problems while exhibiting judgement and a realistic understanding of issues, taking into account facts, goals, constraints and risks.

Promote Emotional Wellbeing (Emotional and Social Intelligence)

• Capacity to recognize our own feelings and those of others, and to manage emotions effectively in ourselves and our relationships.

Act with Integrity (Accountability)

• Clearly defines mutual expectations of self and others and takes appropriate actions to ensure obligations are met; revised standards in response to change.

Nurture and Practice Innovation (Innovation and Initiative)

• Exhibits resourcefulness, independent actions, and professional judgement that are position appropriate; goes beyond "thinking outside the box", with a willingness to take risks and try out different solutions.

Working Conditions

• Ability to travel on public transportation or valid driver's license with access to own car in good repair is required.
• Occasional evening and weekend hours may be required.
• Intermittent physical activity including walking, standing and sitting.

Why Mosaic PCN

We provide a competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Care Spending Account (HCSA) / Taxable Spending Account (TSA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more!

Conditions of Employment

Successful applicants must provide proof of qualifications and a current police information check (PIC) including vulnerable search at the applicant’s expense. The results of the PIC may alter or revoke any offer made by Mosaic PCN.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.