Supervisor II, Integrated Accounts

Ricoh Americas Corporation; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading integrated solutions provider in Mississauga is seeking a Supervisor II, Integrated Accounts to manage operations across contracted client locations. This role involves overseeing staff recruitment, ensuring service excellence, and implementing new processes. The ideal candidate has 3-5 years in multi-site operations management and strong communication skills. Join a passionate team that empowers businesses and delivers innovation.

Benefits

Medical, dental, life, and disability insurance

Retirement plan with company matching contributions

Tuition assistance programs

Paid vacation and holidays

Personal and professional development

Qualifications

• 3-5 years of multi-site operations management experience in a professional setting.
• Successful completion of Site Manager Level training (for internal candidates).
• Valid driver's license and minimum auto insurance as per policy.

Responsibilities

• Manage operations for contracted client locations within a territory.
• Recruit, hire, and train site employees.
• Ensure quality and productivity standards are met by On-Site Managers.
• Develop and implement new processes while communicating with Senior Management.
• Coordinate month-end closing and necessary accounting functions.

Skills

Communication skills

Customer relations skills

Self-direction

Education

High school diploma; college degree preferred

Job description

Supervisor II, Integrated Accounts

Ricoh is currently looking for career-oriented individual responsible for managing all operations for contracted client locations within a territory. The Integrated Account Manager's focus should be on the employee, customers, and meeting profit objectives for each site within their territory. This position is a key member of the marketplace operations management team.

RESPONSIBILITIES

• Interfaces with Senior Management to recruit, hire and train site employees.

• Responsible for effective implementation and management of Ricoh Service Excellence.

• Initiates add-on services at client locations.

• Ensures quality and productivity standards are being met by On-Site Managers.

• Develops and implements new processes needed while communicating with Senior Management.

• Coordinates month end closing and other necessary accounting functions.

• Supervises staff of Managers through continual communication and performance management; reacts to personnel performance issues.

• Develops - implements manpower plans - executes recruitment strategies to fill staffing needs.

• Creates a customer-focused environment.

• Keeps actively involved with customer presentations and validation.

• Assists sales teams in the preparation of proposals.

• Gathers necessary information for preparations - creation of the pro-forma - the proposed sites.

• Assists in the installation of the sites specifically focusing on the procedural aspects and movements/placement of equipment.

• Maintains knowledge of new products and services that pertain to outsourcing solutions.

• Identifies, prices, and sells additional services to existing assigned customer base.

• Cultivates relationships with key contacts within assigned account base.

• Prepares - presents the proposal and/or justification for additional services to key decision makers.

• Conducts quarterly account reviews and customer satisfaction surveys.

• Coordinates and implements contract pricing escalators to assigned account base.

• Initiates, organizes, and leads the charge on account renewals (depending on the size of the opportunity a sales executive will be brought in to assist).

• Responsible for less than $1.8 mm.

• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

• Requires high school diploma; college degree is preferred.

• Requires 3-5 years of multi-site operations management experience in a role with direct client contact in a professional business setting, preferably in facilities management or related outsourcing industry.

• Requires successful completion of all Site Manager Level training (internal candidates).

• Requires strong team approach to business and a successful track record in motivating and managing a staff.

• Requires valid driver's license and minimum levels of auto insurance coverage per Ricoh Office Solutions policy.

KNOWLEDGE, SKILLS AND ABILITIES

• Possesses ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.

• Displays a strong ability for self-direction and shows a high degree of initiative.

• Possesses strong customer relations skills.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.

• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.