Supervisor - Health Equipment Loan Program

Canadian Red Cross; Kelowna; On-site; CAD 66,693 - 70,862; Full time

Job summary

Canadian Red Cross in Kelowna is seeking a Supervisor for the Health Equipment Loan Program to lead client services and support volunteers and staff across Northern BC & Yukon.

You will monitor program delivery, recruit and coach staff, oversee service requests, and collaborate with partners to ensure timely, high-quality support while promoting a positive volunteer experience.

Qualifications

• Completion of a two (2) year post-secondary diploma with a concentration in a related field.
• Minimum of two year of experience managing employees and volunteers, in a service-oriented capacity, or an equivalent combination of education and experience.
• Excellent written and verbal communications skills in English.
• Proficient in MS Office suite.
• Strong interpersonal skills.
• Ability to lead; managing and coaching employees.
• Customer-service orientation, collaborative approach to finding solutions.
• Ability to be flexible and manage multiple priorities in a fast-paced environment.
• Knowledge and experience working in health programs.
• Experience working with a diverse population, a strong understanding of cultural considerations.

Responsibilities

• Ensure that client services objectives and targets are met; monitor program delivery to ensure high-performance standards and quality control.
• Recruit, train, mentor, supervise and support staff in Client Service Support.
• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
• Develop and implement volunteer engagement and retention strategies to foster a positive volunteer experience and promote long-term commitment.
• Collaborate with stakeholders to assess and address volunteer requirements, ensuring appropriate support, resources, and participation levels are in place to achieve program goals and objectives.
• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
• Contribute to continuous service improvement by recommending and supporting enhancements to systems, processes, and security measures that increase efficiency and effectiveness of service delivery.
• Participate in area HELP Operations Team (HOT), liaising with Equipment Supply and Partner Services colleagues.
• Track financial donations on a site-by-site basis, advising on progress to target and initiating corrective action when required.

Skills

People management

Volunteer management

English proficiency

Interpersonal skills

Customer-service orientation

Leadership

Multitasking

Cultural awareness

Education

Two-year diploma

Tools

MS Office

Job description

Job Overview

Title: Supervisor - Health Equipment Loan Program

Location: CAN - BC - Kelowna Branch

Requisition Code: 16291

Compensation Range (CAD): $66,693 - $70,862

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The incumbent will work will collaborate with the Manager, HELP to support volunteers and staff to provide high-quality service to HELP clients. The Coordinator ensures effective volunteer management practices are implemented throughout the assigned geographic area of Northern BC & Yukon and assists in the promotion of service to the public.

In this role, you will:

• Ensure that client services objectives and targets are met; monitor program delivery to ensure high-performance standards and quality control.
• Recruit, train, mentor, supervise and support staff in Client Service Support.
• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
• Develop and implement volunteer engagement and retention strategies to foster a positive volunteer experience and promote long-term commitment.
• Collaborate with stakeholders to assess and address volunteer requirements, ensuring appropriate support, resources, and participation levels are in place to achieve program goals and objectives.
• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
• Contribute to continuous service improvement by recommending and supporting enhancements to systems, processes, and security measures that increase efficiency and effectiveness of service delivery.
• Participate in area HELP Operations Team (HOT), liaising with Equipment Supply and Partner Services colleagues.
• Track financial donations on a site-by-site basis, advising on progress to target and initiating corrective action when required.

What we are looking for:

• Completion of a two (2) year post-secondary diploma with a concentration in a related field.
• Minimum of two year of experience managing employees and volunteers, in a service-oriented capacity, or an equivalent combination of education and experience.
• Excellent written and verbal communications skills in English.
• Proficient in MS Office suite.
• Strong interpersonal skills.
• Ability to lead; managing and coaching employees.
• Customer-service orientation, collaborative approach to finding solutions.
• Ability to be flexible and manage multiple priorities in a fast-paced environment.
• Knowledge and experience working in health programs.
• Experience working with a diverse population, a strong understanding of cultural considerations.

Working conditions:

• Valid Provincial Class 5 driver’s license; flexibility and a capacity to support operations throughout the region.
• Current First Aid Certification, or willingness to take training.
• Occasional work during non-traditional work hours.
• This position requires a satisfactory driver’s abstract.

As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).