Supervisor - Guest Experience and Ticket Ops 2025-040 (2 Vacancies)

Regina Exhibition Association Limited (REAL); Regina; On-site; CAD 45,000 - 60,000; Full time

Job summary

Regina Exhibition Association Limited (REAL) is seeking a Supervisor for Guest Experience and Ticket Operations to lead event staff, manage ticketing systems, and ensure exceptional customer service at events. This casual position requires experience in event coordination, strong interpersonal skills, and the ability to work flexible hours.

Benefits

Flexible employment opportunities

Competitive wages and benefits

Matching Group RRSP plan

Qualifications

• 1-3 years of experience in coordinating/supervising events.
• Experience with CRM and ticketing platforms is a plus.

Responsibilities

• Support Guest Experience Management and oversee ticket sales.
• Lead customer service through calls and escalated issue resolution.
• Foster teamwork within the Guest Experience department.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Education

Certification in Event Management or related field

Tools

Microsoft Office

Event Pro

CRM systems

Ticketmaster

Job description

Supervisor - Guest Experience and Ticket Ops X-Train (2 Vacancies) 2025-040

THE OPPORTUNITY AWAITS YOU

The Supervisor, Guest Experience & Ticket Operations is responsible for assisting the Manager and Assistant Manager of Guest Experience & Ticket Operations in leading the day-to-day service delivery in venues managed by Regina Exhibition Association Limited (REAL). This role helps maintain a welcoming and safe environment for all guests by providing leadership through exceptional customer service and upholding venue policies in a friendly, professional, and safe manner. The Supervisor will oversee event day staff and support management with functions such as Ticket Sales, Event Booking, Venue Operations, Guest Experience, and Finance to ensure a professional, organized, efficient, and customer-friendly experience.

What You Will Do

• Support Guest Experience Management by utilizing Ticketmaster and other ticketing platforms.
• Assist with ticket builds and purchasing processes.
• Help configure event builds.
• Oversee ticket sales and admission scanning during events.
• Troubleshoot issues during event execution and document corrections.
• Manage financial transactions including recording and reconciling vouchers.
• Maximize sales opportunities through team supervision and additional product offerings.

Provide support to internal and external customers by:

• Reading tickets and understanding venue layouts.
• Assisting Guest Relations to ensure valid tickets for entry.
• Monitoring guest movement for safety and policy compliance.
• Controlling access to venues and areas.
• Demonstrating knowledge of ticket troubleshooting processes.

Lead outstanding customer service by:

• Providing ticket services via inbound calls and follow-ups.
• Supporting ticket needs and team visibility.
• Resolving escalated customer issues.

Foster leadership and teamwork by:

• Creating a supportive environment within the Guest Experience department.
• Maintaining procedures and systems.
• Supporting team efficiency and job completion.

Other duties as required.

This is a casual position scheduled according to business needs.

Requirements

What It Takes

• Certification in Event Management, Project Management, Community Engagement, or relevant experience is an asset.
• 1-3 years' experience in coordinating and supervising large-scale events or related fields.
• Experience with CRM and ticketing systems is an asset.

Knowledge, Skills, and Abilities include:

• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office and Event Pro.
• Knowledge of event management.
• Ability to work under stress and multitask.
• Strong organizational skills and attention to detail.
• Ability to work irregular hours, including weekends, evenings, and holidays.

Benefits

Why Choose REAL?

• Make a difference in your community.
• Create fun and memorable moments for guests.
• Flexible employment opportunities, full-time or casual.
• Competitive wages and benefits.
• Matching Group RRSP plan.

Apply by June 4, 2025, via this link. For more information, visit www.realdistrict.ca.

Note: Only selected candidates will be contacted. Preference given to internal applicants with existing REAL RWDSU seniority.