Supervisor (Full Time)

Carter's/OshKosh; Aurora; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% employee discount

Referral bonuses

Paid time off

Job summary

Carter’s | OshKosh in Canada seeks a Full Time Supervisor to lead store teams and ensure an inclusive, customer-focused experience across baby and children’s apparel lines. You’ll train staff, model service standards, and drive sales while managing daily operations.

The role requires strong communication, multitasking, and a positive leadership mindset, with opportunities for development within a values-driven brand.

Qualifications

• High school diploma is required.

Responsibilities

• Become a product and brand expert to help families from preemie to size 14.
• Welcome customers and explain product styles, features, and benefits.
• Maintain a customer-focused sales floor presence.
• Create a positive, safe, inclusive environment for staff and customers.
• Lead and coach others to meet service standards and omni-channel goals.
• Execute assigned business focus area with planning and follow-through.
• Take on Leader on Duty duties, driving results and resolving customer concerns.
• Use customer feedback to identify opportunities and drive improvements.
• Foster loyalty through company programs and promotions.
• Provide timely feedback to the store team and address performance.

Skills

Communication skills

Multitasking

Computer skills

Diverse experience

Solution mindset

Education

High school diploma

Tools

Outlook

Excel

Web navigation

Job description

Love what you do. Carter’s Careers.As a Full Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prepare them for the first day of school, and all the big and little moments on their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits.What we love about Carter’s:Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?Benefits we love:Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career.Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s.

What You’ll Do:

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Qualities we’d love in a candidate:

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• A variety of skills and experiences

A high school diploma

You can:

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Carter’s for all:Carter's is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any kind of accommodation, please do not hesitate to contact us.

Compensation for this position ranges from $18.10 - $20.30 per hour based on experience and location.

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.