Supervisor Front End -FT

Sobeys Inc.; North Vancouver; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Health and dental benefits

Retirement/Savings Plan

Employee discount

Job summary

Sobeys Inc. is seeking a Front End Supervisor for the North Vancouver location. This role ensures a superior customer service experience by coaching staff, supervising daily operations, and maintaining high standards of store presentation.

You will lead the department, analyze sales data, and drive customer loyalty while supporting management with inventory and SOP compliance. Evening and weekend shifts are required.

Qualifications

• Experience in a fast-paced retail environment.
• Ability to coach and develop staff.
• Proven track record in delivering excellent customer service.

Responsibilities

• Coach and develop friendly, well-trained staff to ensure superior customer service.
• Supervise department in the absence of the manager and act as go-to person.
• Lead department operations, monitor inventory, pricing, and presentation standards.
• Schedule and manage breaks, training, and performance feedback.

Skills

Customer service

Staff supervision

Sales analytics

Shift flexibility

Education

High School Diploma

Job description

Requisition ID: 196462
Career Group: Store Careers
Job Category: Retail - Front End
Travel Requirements: 0 - 10%
Job Type: Full-Time
Pay Rate: $19.00-$24.50
Country: Canada (CA)
Province: British Columbia
City: North Vancouver
Location: 9483 Edgemont Thrifty Foods
Postal Code: V7R 0A7
Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Front End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well trained staff. The Supervisor will supervise the department and staff and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Here's where you'll be focusing:

• Keep work area clean and presentable at all times
• Remain current with weekly and in-store specials
• Ensure accurate labeling of products through adherence to company pricing strategies
• Foster a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Run, monitor and analyze sales data reports
• Monitor and ensure compliance with SOP, OH&S, food safety and other corporate initiatives
• Monitor execution of company inventory control procedures
• Lead department in accordance with company presentation standards
• Act as the departmental "go-to" person in charge of department, when required
• Recruit, train, develop, motivate and coach employees, and provide regular feedback to support the department leadership team
• Schedule and monitor breaks, back-ups, and other departmental activities
• Participate in the final inventory calculations
• Follow store lock-up procedures, when required
• Other duties as required

What you have to offer:

• Full knowledge of department operations and skills
• Ability to work independently in a fast paced environment
• Ability to work a variety of shifts including evenings and weekends

Education

• High School Diploma

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better - physically, financially and emotionally.

Our Total Rewards programs goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
• Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation

* Eligible only after working a set number of hours/days worked.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.