Supervisor, First Aid (part-time, casual)

PavCo; Vancouver; On-site; CAD 47,000 - 56,000; Part time

Job summary

BC Place is seeking a part-time Supervisor, First Aid to lead the First Aid team and support the Health & Safety manager in a busy stadium environment in Vancouver, BC.

You will oversee incident investigations, training, records management and ensure safety for staff, contractors, visitors and guests, including coordination with BCEHS paramedics and stadium departments.

Qualifications

• Three to five years of experience in a similar role within event, entertainment, or service industries.
• Advanced First Aid certification or equivalent is required.
• Experience with incident investigations and safety training planning is preferred.
• Ability to supervise, coach, and provide feedback to team members.
• Strong communication, organization and de-escalation skills are essential.

Responsibilities

• Supervise the BC Place First Aid Team and contractors, with coaching and performance metrics.
• Provide operational and clinical support during high-acuity incidents.
• Assist with investigations, document details, and interview relevant parties.
• Deliver safety orientations and maintain records of briefings.
• Collaborate on design of first aid training and annual safety plans.
• Support recruitment, onboarding and training of new staff.

Skills

Leadership

Communication

De-escalation

Organization

Problem solving

Calm under pressure

Team coaching

Education

Advanced First Aid certification

Workplace safety training

Tools

ABI scheduling software

Momentus / EBMS

Dayforce

Scheduling software

Job description

BC Place is hiring for a part-time Supervisor, First Aid. The Supervisor, First Aid will provide leadership to the department and support the Manager, Health & Safety in overseeing all aspects of BC Place’s Safety & Security department with a focus on first-aid operations including risk management, incident investigations, department regulatory and industry specific training, records management and ensuring the safety of team members, contractors, visitors, and guests at all times.

The Supervisor, First Aid will provide leadership to the department and support the Manager, Health & Safety in overseeing all aspects of BC Place’s Safety & Security department with a focus on first-aid operations including risk management, incident investigations, department regulatory and industry specific training, records management and ensuring the safety of team members, contractors, visitors, and guests at all times.

WHAT YOU WILL DO:

• Supervise the performance of the BC Place First Aid Team and contractors, providing coaching, direction, and input into performance metrics, including recognition and rewards.
• Provide operational and clinical support to the BC Place First Aid Team and contractors during high-acuity or operationally complex incidents.
• Support Stadium Management and the Safety and Security team in managing and resolving public safety incidents.
• Assist with investigations related to Event Safety and First Aid incidents by documenting dates, times, and locations; collecting reports and statements; conducting interviews; and taking detailed notes on scene.
• Deliver thorough in-person stadium safety orientations, including for restricted areas, and maintain detailed records of all safety orientation briefings at the direction of the Occupational Health and Safety team.
• Partner with People and Culture to design stadium-specific first aid training, such as seat extraction for emergency health reasons, and provide expertise and recommendations for the annual Safety and Security training plan.
• Contribute to the development and updating of Safety and Security policies and procedures, including incident and accident reporting, emergency response, and evacuations.
• Assist Security with records management for investigations, event logs, incident reports, and eviction cards, in alignment with the records management program for file coding and digitization.
• Collaborate with the Occupational Health and Safety (OH&S) team to assess, implement, and maintain first aid-related safety compliance for event and non-event activities.
• Ensure WorkSafeBC reporting arising from accident and incident investigations is initiated and shared with the People and Culture team.
• Monitor industry trends and regulatory changes, and evaluate their impact on first aid operations and safety practices.
• Work with contractors and clients as required to meet departmental and event-specific needs.
• Participate in and support the recruitment, orientation, and training of new team members.
• Liaise effectively with First Aid staff, stadium departments, and BCEHS paramedics to support patient care and transportation decisions.
• Perform other dutiesregardingthe management and performance of the departmentasrequired.Including, scheduling, deployment management, pre/post event administration.

WHAT YOU WILL BRING:

• Three to five years of experience in a similar role within the event, entertainment, or service industry. Event medical experience is an asset. Experience in pre-hospitalcaresuch as ambulance services, or emergencynursing,is also an asset.
• Valid Advanced First Aid certification, or equivalent.
• Emergency Operations Centre or Incident Command training is an asset.
• Valid Basic Security Training (BST) licence is an asset.
• Valid driver’s licence.
• Knowledge of WorkSafeBC Occupational Health and Safety regulations.
• Experience developing first aid, pre-hospital care, and health and safety training strategies and programs.
• Proficiency with standard software applications and internet-based communications.
• Experience using ABI, Momentus (formerly EBMS/Ungerboeck), Dayforce, or similar scheduling and event management systems is an asset.
• Experience supervising, coaching, and providing feedback to team members.
• Completion of Workplace Violence Prevention training through a recognized educational organization is an asset.
• Ability to handle emergency situations in a calm and professional manner, with strong de-escalation skills.
• Ability to clearly communicate and enforce safety protocols.
• Strong organizational skills, with the ability to manage multiple projects simultaneously.
• Demonstrated initiative, accountability, and follow-through, with a collaborative and team-centred approach.
• Ability to prioritize tasks and work effectively both independently and as part of a team.
• Experience working in a unionized environment is an asset.
• Ability to withstand extended periods of standing and, at times, extensive walking between locations on concrete surfaces.
• Ability to work a flexible schedule with varied hours, including afternoons, evenings, overnights, holidays, and weekends.
• Commitment to service excellence.

Hourly Rate of Pay: $35.29