Supervisor, Facility Maintenance and Conversion Worker

MLSE; Toronto; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

MLSE is seeking a Conversions Team Member to oversee arena conversions and support event operations. This part-time role requires strong leadership skills and the ability to manage a diverse team in a fast-paced sports environment. Join a leading organization committed to inclusivity and exceptional service.

Benefits

Flexible work environment

Employee wellbeing support

Qualifications

• Proven supervisory experience in large multi-purpose venues.
• Strong leadership and organizational skills.
• Ability to work various shifts including nights and weekends.

Responsibilities

• Oversee arena conversions and event operations for the department.
• Manage and supervise staff during events.
• Coordinate training for facility services staff.

Skills

Leadership

Organizational skills

Multitasking

Education

Supervisory experience in Production/General labour/Event coordinating

Tools

Microsoft Office

Job description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of the Conversions Team at MLSE, you will be responsible for delivering championship service throughout the organization. Under the direction of the Facility Services Manager and Assistant Manager, you will be expected to perform routine duties and complete tasks associated with the day-to-day activities of the conversion department within Building Operations, and the company as a whole.We are leaders, innovators, creative thinkers, and problem solvers with a passion for sports, entertainment, media, and live events.

Check out this linkfor a video of the amazing work that our Conversions team does to transform the arena.

Position: Part-time

• Oversee arena conversions and event operations for the department including but not limited to managing daily event checklists, creating unionized staff task lists, hosting shift briefings, and responding to facility labor requests.
• Learning and understanding detail-oriented manual labor procedures in a fast-paced work environment.
• Assist with overseeing third-party vendors, preventative maintenance contracts, long-term planning, shipping logistics, and human resource activities.
• Support, coordinate, and schedule required training for all facility services staff including but not limited to forklift, ice resurface equipment, stage building, safe work and behavioral best practices.
• Direct supervision of up to 30 conversion staff at one time, ensuring all tasks are completed, meeting high standards and within strict time frames.
• Appraising the performance of unionized staff, while rewarding, and addressing complaints. Conflict resolution where required.
• Assist with the inventory management process which includes but is not limited to tools, hardware, furniture, and uniforms.
• Coordinate and communicate with other department supervisors to ensure operational support for real-time fan and venue issues with a focus on health and safety and the well-being of fans and employees.
• Key contributor in implementing standard operating procedures focused on the long-term success of the venues and the wellbeing of mechanical equipment.
• Monitor, create, and close work orders on the internal work order management software.
• Oversee the installation and dismantling of various conversion equipment, including but not limited to staging, hardwood basketball court flooring, hockey dashers and glass, concert curtain, retractable seating, concert chair set/strike, stage barricade
• Collaborate with event coordinators in setting up and tear down of conference rooms, catering, premium spaces, dressing rooms before and after events.
• Continuously review departmental needs and recommend repairs, maintenance and special projects.
• Provide detailed shift reports, and comprehensive breakdowns for major arena events and conversions.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Proven supervisory experience in Production/General labour/Event coordinating or equivalent combination of education and experience, within large multi-purpose arena, convention centre or operation.
• Ability to work overnight/holidays/weekends shifts is required, though we do respect a work-life balance.
• Strong demonstrated leadership experience.
• Experience in planning, overseeing, and executing events.
• Experience supervising in a unionized environment and weighing decisions with consideration to a collective bargaining agreement and Employment Standards Act.
• Ability to multi-task and handle several projects at one time both individually and within a team.
• Ability to meet tight deadlines and make sound decisions while working under pressure.
• Strong organizational skills with impeccable attention to detail and the ability to prioritize work activities effectively and use time efficiently.
• Possess a professional demeanor and the ability to interact effectively with all levels of the organization and external contacts.
• This role will require you to work a variety of shifts, including days, afternoons and nights
• Advanced knowledge of Microsoft Office (including, SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook).
• This role will require you to work a variety of shifts, including days, afternoons and nights

Additional Information

Apply by: June 30 2025

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

#LI-DNP