Supervisor - Dementia Respite Care Program - CHATS-Community & Home Assistance To Seniors

CharityVillage; Vaughan; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Supervisor for its innovative Dementia Respite Care Program. In this full-time role, you will oversee daily operations, manage a team of Personal Support Workers, and ensure high-quality care for individuals with cognitive challenges. This position offers a unique opportunity to shape a new program that provides essential support to caregivers, allowing them much-needed respite. Join a supportive and inclusive work environment where your leadership will make a meaningful impact in the community and contribute to the well-being of families in need.

Benefits

Comprehensive health and dental benefits

Defined benefit pension plan

Employee Assistance Program

Disability coverage

Life insurance

Corporate discounts

Employee training and development programs

Staff appreciation events

Positive culture

Opportunities for advancement

Qualifications

• 5+ years of experience working with seniors in a community setting.
• Strong skills in risk, crisis, and conflict management.

Responsibilities

• Manage the Dementia Respite Care Program and supervise PSWs.
• Ensure compliance with health and safety policies.

Skills

Risk management

Crisis management

Conflict management

Customer service

Communication skills

Teaching skills

Mentoring skills

Coaching skills

Fluency in English

Fluency in French

Education

Social Service Worker/Gerontology diploma

Experience with seniors in community setting

Tools

MS Word

MS Excel

MS Outlook

GOLDCARE

Job description

Supervisor - Dementia Respite Care Program

Full Time | 35 hours per week | Monday to Friday 8:30 AM - 4:30 PM

We are thrilled to announce the launch of ourDementia Respite Care Program, designed to provide temporary relief for family/caregivers while ensuring that their loved ones receive high-quality, compassionate care during their stay. As part of this innovative new initiative, we are looking for a passionate and experiencedSupervisor - Dementia Respite Care Programto lead and oversee the daily operations of this essential service. This program will provide temporary care and support for individuals with physical or cognitive challenges, allowing caregivers a well-deserved break, while ensuring high-quality, compassionate care in a safe and supportive environment.

Reporting to Client Services Manager – Assisted Living, you will play a key role in managing and supervising a team of Personal Support Workers (PSWs) who will provide respite care. You will ensure that clients receive personalized, dignified care, and that the program runs smoothly and efficiently. This is an exciting opportunity to be part of a new program from the ground up and make a lasting impact on the lives of individuals and their families.

This is a full-time position, 35 hours per week, 8:30am - 4:30pm - Monday to Friday with occasional work outside of business hours and rotational on call duties.

Key Responsibilities:

• Perform on-site management of Dementia Respite Care Program
• Contribute to the delivery of the Dementia Respite Care program through team building, excellent customer service, continuous quality improvement, client safety and risk management.
• Ensure Dementia Respite Care program activities comply with CHATS Health and Safety policies and OHSA and WSIA, AODA legislations.

Qualifications:

• Social Service Worker/Gerontology diploma combined with five (5) years’ experience with seniors in a community setting or an equivalent combination of training and experience.
• Excellent skills in risk, crisis, and conflict management along with strong customer service skills.
• Knowledge of Alzheimer’s Disease, including effective caregiving strategies to provide compassionate care and support.
• Exceptional communication, telephone, and interpersonal skills.
• Demonstrated teaching, mentoring, and coaching skills.
• Proficient in MS Word, Excel, Outlook, and data base applications (GOLDCARE).
• Ability to work independently, prioritize, multi-task and achieve successful results.
• Knowledge of medical terminology and documentation.
• A valid Ontario driver’s license and access to a reliable vehicle are required for this position.
• Current CPR/first aid certification
• Scheduling experience an asset.
• Nursing background is an asset.
• Fluency in both official languages (English & French) and other language(s), an asset.

What we offer:

• Comprehensive health and dental benefits
• Defined benefit pension plan
• Employee Assistance Program
• Disability coverage and life insurance
• Corporate discounts through Perkopolis.
• Employee Training and development programs with access to comprehensive e-learning programs.
• Staff appreciation events
• Rewards and recognition programs
• Positive culture with great emphasis on relationship-based care.
• Supportive and inclusive work environment.
• Opportunities for advancement and career growth within the organization.
• Supportive team environment.
• Opportunity to be part of a new, dynamic program making a real difference in the community.

If you are passionate about leading a team that provides exceptional care to those in need, please apply!

CHATS IS AN EQUAL OPPORTUNITY EMPLOYER

CHATS is committed to creating a diverse and inclusive workforce to reflect the diversity of the community it serves. We welcome applications from all qualified candidates from diverse backgrounds.

CHATS promotes an accessible and inclusive environment to ensure all clients, employees and volunteers feel supported, valued, and respected.

CHATS is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

We thank all applicants for their interest, only those selected for an interview will be contacted.

About CHATS

Since 1980, CHATS has been a leader in providing home and community services for seniors and their caregivers. We offer a full range of home care and community programs that meet the changing needs of more than 8,100 York Region and South Simcoe seniors and caregivers each year.

CHATS firmly believes that our employees drive the success of the organization. With this success in mind, we strive to create and provide an environment that offers challenging, stimulating, and rewarding career opportunities.

CHATS also believes in a client and family-centered approach that is based on compassionate care that empowers older adults and their caregivers to live their best lives at home and in their communities.