Supervisor, Customer Accounting & Administration (Office Manager)

ATCO Electric; Whitehorse; On-site; CAD 80,000 - 100,000; Full time

Job summary

A utility service provider in Whitehorse seeks a strong leader to manage their customer service and administration team. This role involves overseeing billing, account management, and day-to-day operations, while fostering a culture of service excellence. Ideal candidates have over 7 years of progressive experience, including supervisory roles, strong organizational skills, and proficiency in Microsoft Office. Competitive salary and relocation support included.

Benefits

Competitive Salary

Relocation Support

20 days paid vacation

Flexible benefits

Comprehensive Wellness Program

Qualifications

• Minimum 7 years of experience in administration and customer service.
• At least 2 years in a supervisory or team lead role.
• Strong knowledge of budget management principles.

Responsibilities

• Lead and support the customer service team for high-quality service.
• Oversee billing, collections, and account reconciliation activities.
• Develop internal procedures to support continuous improvement.

Skills

Customer service excellence

Team leadership

Organizational skills

Problem-solving

Interpersonal communication

Education

Post-secondary education in business administration

Tools

Microsoft Office Programs

Oracle or similar enterprise systems

Job description

Your opportunity is here.

What We Offer:

• Competitive Salary
• Relocation Support
• Northern Allowance
• Monday to Friday, 40 hours per week
• 20 days paid vacation per year
• 5 additional paid days off
• Vacation Allowance
• Charitable donation matching
• Employee share purchase plan
• Flexible benefits from first day of employment
• Comprehensive Employee & Family Wellness Program
• A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here

At ATCO Electric Yukon, we’re more than just a utility provider; we’re a team that shows up for our communities, our colleagues, and the future. Every role here, including yours, contributes to a safer, more reliable, and more connected North. We’re powered by people who care deeply about doing the right thing, even when it’s hard.

About The Role

As a key member of the ATCO Electric Yukon leadership team, you’ll lead a team of administrative and customer service professionals responsible for the delivery of customer billing, account management, revenue collection, and day-to-day office operations.

What You’ll Do

• Lead, coach, and support the Customer Service and Administration team to deliver high-quality, consistent customer service
• Oversee billing, accounting, metered sales, invoicing, collections, and account reconciliation
• Supervise office administration including document management, inventory, and systems maintenance
• Develop and implement internal procedures to support continuous improvement
• Liaise with Operations, Engineering, and other internal departments to support customer service activities
• Respond to customer inquiries related to billing, energy management, and account services, ensuring timely resolution
• Support business plan development and contribute to regulatory reporting
• Recruit, develop, and evaluate team members, including performance coaching and training plans
• Represent ATCO professionally with customers, vendors, local officials, and governments

What You Bring:

• Post-secondary education in business administration (university degree, technical institute, or college diploma)
• Minimum 7 years of progressive experience in administration and customer service, with at least 2 years in a supervisory or team lead role
• An equivalent combination of education and experience may also be considered.
• Experience in office management, including equipment and inventory coordination
• Strong knowledge of practices and principles, with budget management experience
• Proficiency in Microsoft Office Programs
• Experience with enterprise systems such as Oracle is an asset
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational and problem-solving abilities
• A commitment to service excellence and leading by example
• Ability to work collaboratively across departments and build strong community relationships

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

Closes: October 20th, 2025

ATCO Electric Yukon is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.